Spa Reservationist/ Receptionist

2years
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls and provide accurate information to clients
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services, and schedule appointments based on availability
- Inform clients about new services and discounts
- Introduce new beauty products to clients and educate them on their uses and benefits
- Assist in getting client feedback on the level of services delivered in order to improve on service delivery
- Cross-sell services and products when appropriate (e.g., through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
- Order business cards, brochures, and stationery as needed
- Make sure that all displays are presented fresh, clean, and eye-catching.
- Follow up on pre-payments for spa products and treatments
- Processing and packaging online sales including booking courier etc.
- Return telephone calls of guests who left a message within 15 - 20 minutes upon receipt from receptionists
- Manage quotes, invoices, and payments for special holidays like Christmas, Mother’s Day, and Valentine’s Day and ensure pre-payments have been received
- Coordinate with the Front Office team with regards to helicopter landings with helicopter companies and the security team with guests flying into lunch at the restaurant.
- Finalize menus for functions with guests and the Head Chef
- Continually following up with reservation and event inquiries and making sure Dineplan is up to date with all reservations
- Create deposit payments for daily restaurant bookings (non-residents)
- Change finalizing of menus with the head chef to restaurant manager
- Upselling of both spa and restaurant half day full day packages

**Qualifications and Experience**:

- Matric
- A relevant diploma in aesthetics will be an advantage
- Preferably 2 - 3 years experience in reservations/admin and spa receptionist
- Familiar with Shedul Spa reservations system will be an advantage