IT Operations Manager

Who are we?
Oversee day-to-day IT Infrastructure operations
Deal with IT system issues being logged by users. Make sure the IT team investigate and resolve system and infrastructure issues timeously.
Oversee all IT projects, manage the assignments of tasks, deadlines etc.
Responsible for leading and managing the IT infrastructure team.
Respond to Ad hoc queries and tasks
3rd Party vendor management
Attend weekly CAB meetings.
Analyse and Approve all RFCs that’s gets submitted.
Inform and discuss relevant RFCs with other IT Teams / Business
Manage Capacity planning in the IT Infrastructure
Ensure the IT team is working optimally.
Weekly discussion with all team members regarding the tasks currently assigned to them
Assist team members with IT projects from a technical point of view
Assist team members with IT incidents logged
Be the escalation point for system related issues, calls logged by users
Responsible for the Disaster recovery plan.
Responsible for Annual disaster recovery tests
Responsible for DR documentation
Make sure all standby issues are responded to timeously.
Research new software solutions.
Assist with the design and implementation of new solutions.
Manage the implementation of new solutions.
Represent IT Infrastructure in monthly incident and risk meetings
Represent IT Infrastructure in ITSteerco.
Manage the design and implementation of Azure related projects.
Manage and coordinate system upgrades
Overall team management.
Assist with our hardware and software Budget What will make you successful in this role?
7 years in ICT Operations with at least 3 years in a team leadership role IT Infrastructure Support, Technical Architecture
Technical knowledge of On-Premise IT Infrastructure
Technical knowledge of Cloud Solutions i.e. MS Azure, AWS
Technical knowledge of VMWare and SAN Technologies
Strong skills in establishing and management of operational procedures
Strong analytical skills with the ability to coordinate relationships of various IT technologies for the delivery of business services
Very good written and oral communication proficiency in English
Familiarity and ideally qualified in ITIL Foundations with Event, Incident, Problem, and Change Management processes
Demonstrable experience providing leadership and strategic vision within area of responsibility
Microsoft Technical Certifications Advantageous Compentencies Required
Project management
Self sufficient
Accuracy and thoroughness
Logical thinking
Coordination
Establish priorities to manage workload
Problem solving
Good communication skills
Good reporting skills
Ability to interact with other teams and
Presentation and public speaking Knowledge and Skills Project Management Reporting and Administration Business Requirements Definition Compliance Monitoring Emerging Technologies Personal Attributes Interpersonal savvy - Contributing through others Decision quality - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing through others Collaborates - Contributing through others Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Turnaround time
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.