Call Centre QA

**KEY PERFORMANCE AREAS**: Provide a call centre service in accordance with the Compliance Contact Centre manual and standards; Administer the compliance query process in accordance with the set procedures; Respond to general compliance, registration and reporting related queries; Develop an understanding of various supervised institutions and sectors...

Support Supervisor (Call Centre)Our client in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria.Duties & ResponsibilitiesAssist the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems.Operationally responsible for selected support agents, coordinating...

Our client in Pretoria works in the financial services industry - they would like to appoint 4 Call Centre Agents to sell their insurance related products. The ability to commute on a daily basis to and from work and to be punctual and adhere to the normal office working hours is very important. One year of Call Centre Agent experience is required, while...

Our client in Pretoria works in the financial services industry - they would like to appoint 4 Call Centre Agents to sell their insurance related products. The ability to commute on a daily basis to and from work and to be punctual and adhere to the normal office working hours is very important. One year of Call Centre Agent experience is required, while...

**Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...

A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

Gauteng, Pretoria East - R 15 000 - R 20 000 (Negotiable)- Well established law firm in Pretoria East is looking for a Call Centre Manager to join their team **Minimum requirements**: - Grade 12 - Experience working in a Legal Call Centre - Experience dealing with Banking Recoveries - 1 Year Plus experience being in a Managerial Role over Call Centre...

A leading company in the automotive sector is looking for a dynamic and results-driven Call Centre Manager to lead our fast-paced, high-energy call centre team in Silverlakes, Pretoria. This is an exciting opportunity for a resilient and innovative leader to drive sales, performance, and customer satisfaction in a goal-oriented environment.Key...

Job SummaryMedipost Pharmacy seeks a skilled Call Centre Expert to handle inbound and outbound calls, provide customer service, and resolve queries efficiently. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.Key Accountabilities:Customer Service: Deliver...

Key Responsibilities:Team Leadership & Performance ManagementLead and manage a team of 40 call centre agents, including 3 team leadersDrive a positive, high-performance culture that fosters motivation and accountabilityImplement and track KPIs to optimize performance and achieve business objectivesMonitor, evaluate, and improve team productivity and service...

Gauteng, Pretoria East - R 7 000 - R 8 000 Established Law Firm is looking for a Call Centre agent to join their dynamic team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 2 Years' plus experience working in a Call Centre dealing with Banking Collections, Micro loans etc. - Must have...

Job SummaryAt Treetop Talent, we are seeking a seasoned Call Centre Operations Manager to join our team. This is an exciting opportunity for a highly motivated and experienced professional to lead our call centre operations and drive exceptional customer service standards.The successful candidate will be responsible for managing a high-performance call...

To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments. Additional administrating support to the site. - Processing of orders according to the information received from customers Ensure pricing on captured orders are correct Ensure queries,...

To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments. Additional administrating support to the site. - Processing of orders according to the information received from customers Ensure pricing on captured orders are correct Ensure queries,...

Gauteng, Pretoria East - R 6500 - R 7500 Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 3 Years' plus experience working in a Call Centre dealing with Banking Collections,...

**Relationship Manager** **Introduction**: A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team. **Job purpose**: Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the **United States** market. The role will...

**Relationship Manager** **Introduction**: A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team. **Job purpose**: Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the **United States** market. The role will...

**Call Centre Sales Agents (Outbound)** **Menlyn, Pretoria** **Permanent** **Job Duties** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **Requirements**: - Matric - Call Centre Certificate - RE 5 (Advantage) - Registration as an Employee...

Call Centre Management Executive Job DescriptionWe are seeking an experienced Call Centre Management Executive to join our team. The ideal candidate will have a proven track record of driving operational efficiency and making measurable impact in the contact centre.Main ResponsibilitiesDrive operational efficiency through strategic planning and effective...

**Job Overview** The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. **Qualifications and Experience** - Grade 12 - Call Centre or telesales certification - In-depth...