Technician

This Job Description is unique to Traka Africa and applies to its operational requirements.

**ROLE PROFILE**
- Job Title:

- Traka Onsite SLA Technician
- Reports to:

- Contracts Manager
- Location:

- PURPOSE OF THE ROLE_

An Onsite Traka Technician needs to perform several tasks set out to them on a task system. An onsite Traka Technician will be required to work with explosives key management and locks (Cliq. Traka and Videx), Reports to be pulled and onsite support to be provided to the customer the technician is allocated to. Monthly Inspecting, analysing, and troubleshooting systems and equipment, Repairs to be done that was notified on the inspections sheets. After hour calls and support to be adhered to. Reading repair manuals and liaising with other professionals. Running tests to make effective recommendations, the technician will be required to work Shifts namely Morning shift and Night sift. This role requires interaction with stakeholders with the ultimate result to drive maximum productivity and client centricity.
- RESPONSIBILITIES / ACCOUNTABILITIES_

The main duties of this role are inclusive of, but not limited to:
**Installation (if Required)**:

- Installation and replacement of Traka Equipment and peripherals
- Setup, assemble, test and configure Traka Hardware and Software
- Following direction of the Project / Installation Manager
- Maintenance and Submission of accurate paperwork and documentation
- Customer communication throughout the job
- Installing conduit, coring, or trenching
- Installing/pulling cable and wire
- Mounting panels, field devices, computers, power supplies
- Programming, set-up, and testing systems
- Testing and inspections
- Safe operation of basic electrical reticulation
- Understanding wire crimping and installing basic plugs
- Basic use of hand tools

**Support**:
**Hardware Support**:

- Preventative Maintenance - Monthly visit for all covered systems items
- Maintenance of all Traka variants, Key management systems and lockers
- Physical check on Traka locks and explosives cars/cassettes and surface boxes.
- Installation and replacement of Traka hardware
- Setup and assemble, test and configure Traka systems.
- Competent use of tools and associated electrical tools such as drilling machines, electric screwdrivers etc.
- Cleaning of control boards (this will be dusting off and disconnect all connections, cleaning of connector points with electrical cleaner.) Reconnecting of all connections.
- Cleaning and testing of all data fobs. (Includes all grooves)
- Cleaning and testing of all connector strips and solenoids. (Positive and negative connection screws)
- Cleaning and testing of Cabinet Frame and hinges.
- Checking cabinet hinges (health condition)
- Cleaning of cabinet Perspex (polycarbonate or steel) doors. (Cracks/Damage needs a replacement (order required))
- Alignment of door switch and solenoid.
- Cleaning and testing of Cliq lock and key.
- Cleaning and testing of Cliq key battery.
- Testing of cabinet backup battery.
- Cleaning and testing of network points and connectors
- Emergency release of keys in case if an emergency (emergency document to be completed on site)
- Cutting of current security seals. (Replacement will be requiring and additional order)
- Physical check on control boards which includes the following: Cabinet control board, interface boards, and strip connector boards.
- Physical check of keypads and readers.
- Physical check on all screens and touch screens.
- Physical check on all ribbon cables and wires.
- Physical check on all jumper blocks and dip switches
- Cleaning and servicing (oil) Cliq locks and key’s
- Cleaning and servicing of mechanical and electrical Abloy locks
- Cleaning and servicing of Abloy switch locks (Cylinder and key)

**Support**:
**Software Support and Customer Support**:

- Daily report (Production Managers, Mine Overseers, shift supervisor’s, Safety Department)
- System Reports,
- standard key report,
- Overdue keys(Engineers, Ges, Foreman’s, Explosive Co-Ordinator)
- Report to the mine before night shift knocks off so their issues can be resolved.
- Help miners and operators before shift start.
- Telephone Support
- Remote Support
- Support logging on support site
- Research/problem solving.
- Initiative
- Obtaining of relevant signatures for invoices
- Follow-up on outstanding orders
- Deliveries to be handled at stores.
- Submission of invoices
- Completing and submitting of User access forms
- Completing and submitting of cabinet layouts
- Onsite training
- Physical check on all software and communications from hardware to software.
- Completing and submitting of maintenance check list
- Submitting of quotations on repairs from maintenance check list.
- Following up on outstanding orders from maintenance check list.
- Completing of UAR (service) reports.
- Programming of Cliq key’s as per completed approved forms.
- Frequent checks on Traka 16bit, Traka 32, Traka touch, Traka web, software version