Hardware Technician

The incumbent will be responsible for providing technical support to both new equipment production and repair centers. The incumbent will also be responsible for ensuring the upkeep of test jigs and test equipment within the Control Equipment department. The incumbent will also manage the CE Repair Center, monitor and improve processes and quality, and reduce turnaround time to minimize complaints.

Required outputs: functional

• Develop and implement technical testing systems in conjunction with engineering to industrialise the manufacture of control equipment. To focus on the reliability and repeatability of testing processes.
• Implement and execute TPM (Total Productive Maintenance) on all CE test equipment.
• Oversee, monitor, and manage incoming and outgoing repair/service requests for all CE products.
• Interact with sub-contractors regarding the repair of PCBs that fail incoming goods inspection/testing. Arrange for reworks in-house or with the supplier.
• Provide the CE production facility with electronics technical support for all products before referring to Engineering for support.
• Troubleshoot electronics down to the component level to determine the cause and remedy of any malfunction.
• Troubleshoot using all relevant lab equipment and following PCB design files (schematics, layout).
• Maintain the faults found database to aid in future troubleshooting.
• Compile reports relating to PCB quality and report the findings to the CE Operations Manager.
• Coach and mentor control equipment Repair Centre staff on electronic-related issues.
• Aid in the production function to meet delivery dates (On-time In Full delivery) where required.
• Liaise with the quality department to align with quality expectations and quality improvements to be implemented in the Repair Centre.
• Identify processes required for all products in the CE Repair Center and always ensure that they are fully adhered to, thereby improving quality.
• Identify ways of streamlining repair processes and reducing the turnaround time, but still maintaining and improving quality to minimize the number of customer complaints received.
• Assistance with creating and maintaining the Repairs Monitoring Database to identify fault trends that can be used to improve new products.
• Interact directly with customers and provide regular updates where required to assist them in their planning and when to collect completed repairs.
• Liaise with the Product Support Team to resolve any repair-related queries or complaints. This can include site visits to investigate and identify problems on-site.
• Provide field support and repairs when required, locally and internationally.