Call Centre Operators X3

3 days ago

Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**
Head: Student Recruitment

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE)

**The IIE's Varsity College, Online Centre (Midrand) **has vacancies for Call Centre Operators X3 (Fixed-term Contract)**
**Duties and Responsibilities**

**Fulfilling Telesales Function**
- Makes initial telephonic contact with prospective students within 24 hours.
- Establish as to whether or not the student meets the entry requirements
- If the student does not meet the entry requirements, offer an alternative course.
- Acquires and capturing student's details for the database.
- Captures student's details on the database.
- Books consultations for the Student Advisors (Distance)
- Discusses the course(s) in detail.
- Manages the Lead to Application conversion rate as set out by the HSR.
- Responds to prospect / student queries and concerns.
- Completes confirmation calls / reschedule appointments.
- Completes SIMS records to track activity.

**General Activities**
- Assist the Head: Student Recruitment with any related admin / marketing tasks.
- Capturing of database on SIMS.

**Competencies required**:

- High level of accuracy required in both typing and data capturing
- Well spoken over the telephone
- Excellent organisational and administration skills

**Minimum Qualification requirements**:

- Matric essential, relevant tertiary qualification is recommended however not essential.

**Minimum Work Experience requirements**:

- Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

**Working Hours**:

- Monday to Friday : 08:00 -17: 00
- Saturdays 08:00-12:00pm (when required)

**Salary**:

- Competitive salary commensurate with experience.

**Application Response**:
**Technical Support**:
**The IIE's Varsity College** is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

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