Outbound Call Centre Manager

2 days ago

Randburg, South Africa Energy at Work Projects Full time

One of the largest Financial Service companies are currently a Call Centre Manager to manage Team Leaders and Consultants

**Responsibilities**:
To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre.
Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management through innovative solutions.
Meet and exceed stipulated financial targets as they pertain to campaign under management;
Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics;
Management of joint business objectives in tandem with Quality, Compliance, HR, Information Technology and Client stakeholders across agreed, defined service levels;
Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans;
Meet operational expenditure relative to agreed budgets;

**Requirements**:
Grade 12
Bachelor’s Degree or equivalent in Business or a related field advantageous
Proficient in Microsoft packages

Minimum 5 - 10 Years’ experience in Sales Environment/ Cellular Industry;
Minimum 3 - 5 Years’ experience in Leadership role;
Good commercial understanding/awareness of best practice of outbound sales.

  • Call Centre Manager

    3 days ago

    Randburg, South Africa OUTA Full time

    The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...

  • Call Centre Manager

    2 days ago

    Randburg, Gauteng, South Africa OUTA Full time R120 000 - R180 000 per year

    The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...

  • Call Centre Manager

    3 days ago

    Randburg, South Africa Organisation Undoing Tax Abuse Full time

    At OUTA, we take pride in the work we do. Working collaboratively in teams and with other organisations, active citizens and authorities, we strive to improve Government service delivery, whilst challenging corruption, maladministration and the abuse of power. We are sincere and authentic in our work, which makes a positive difference to the country. Our...

  • Outbound Call Centre Agents

    7 days ago

    Randburg, South Africa M&M Staffing Solutions Full time

    Our client in the Financial Services sector is looking to employ Outbound Call Centre Agents to market and promote various Discovery insurance products. **Requirements**: - Minimum Grade 12/Matric Certificate - RE5 Certificate (non-negotiable). - FAIS Credits. - Understanding of the insurance industry. - Minimum of 1 year Call Centre Experience in a sales...

  • Outbound Call Centre Agents

    6 days ago

    Randburg, South Africa M&M Staffing Solutions Full time

    Our client in the Financial Services sector is looking to employ Outbound Call Centre Agents to market and promote various Discovery insurance products. **Requirements**: - Minimum Grade 12/Matric Certificate - RE5 Certificate (non-negotiable). - FAIS Credits. - Understanding of the insurance industry. - Minimum of 1 year Call Centre Experience in a sales...

  • Call Centre Learnership

    12 hours ago

    Randburg, South Africa i-Talk Financial Services (Pty) Ltd Full time

    **Requirements**: - Matric **OR **Grade 11 - Extensive computer knowledge - Excellent communication skills - At least 3 months outbound calling or relevant experience **You will learn...** - Identify call centre customers and their needs - Respond to customers with factual and accurate information - Gather and process data specifically related to call...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa M&M Staffing Solutions Full time

    We are looking for customer-focused and target-driven individuals for various outbound/Telesales campaigns. You will be expected to call new and existing customers to market and promote various insurance and related products. **Requirements**: - Minimum Grade 12/Matric Certificate - Any recognized Call Centre/Marketing/Sales Qualification/Certificate would...

  • Insurance Broker

    7 days ago

    Randburg, South Africa iPersonnel Full time

    **Overview**: The incumbent will be stationed within a professional outbound and inbound call centre environment that renders financial intermediary and advisory services to clients by providing various quotations that best suits clients' needs for vehicle and household content insurance. The successful hire will be expected to generate leads by cold calling...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Outbound Sales

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Outbound sales (Team leader)** Â The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents. The Team Leader will create an effective...