Assistant Manager

**Description**:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy

**Requirement**:
Grade 12 with at least 2 (two) years retail management experience

Valid Drivers license

Valid ID or valid work permit (local)

Must have strong accounting skills

Must be able to work under pressure

Must be computer literate (Basic computer literacy)

Must have strong leadership skills

Must have strong administrative skills

Must have own transport and cell phone

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation

Must have strong Human Resources skills

**Key Performance Area**:
**Strategic Management**

- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time

**Grow and Protect Market Share**

- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market

**Customer Service**

- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)

**Asset Control: Stock**

- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving

- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures

**Asset Control: Cash**

- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards

**Asset Control: Fixed Assets**

- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe

**Human Resource Management**

- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations

**Store Safety (OHSA) Standards**

- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents

- Assist the Store Manager to record all incidents

**Store Trading Standards**

- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas

**Profitability**

- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets

**CB Way**

- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the