Experience Host/guide

1 week ago

Franschhoek, South Africa Franschhoek Wine Tram Full time

The individual needs to be passionate about the Hospitality/Tourism industry. They need to be committed to providing the highest level of customer service and have the ability to stay calm and handle difficult situations confidently and sensitively.

We operate on a 7-day basis including Public Holidays, thus you will be required to work weekends and public holidays.

Key Objectives:
To provide excellent levels of care and service to all visitors - striving to create a tailored experience for each visitor, as a proactive and engaged member of the team. At all times to ensure that visitors have a safe and enjoyable visit, in accordance with the Visitor Experience operating guidelines.

To undertake a stewarding role as requested under the direction of the Visitor Services Manager or designated manager. This will include checking tickets, directing visitors, answering questions and making sure that all areas are clean and presentable.

In addition to regular Host duties, Ticket Office trained team members will be expected:
To work in the Ticket Office, advising visitors on ticket purchase

To welcome and advise visitors on service

To pro-actively build good product knowledge

To keep the Ticket Office and admissions areas presentable, clean and tidy.

**Requirements**:
Must be vaccinated (COVID-19)

Must reside in the Franschhoek/Paarl/Stellenbosch Area

Must have a valid license

Must have own Transport

Must be fluent in English, Afrikaans

Must have Matric Certificate

Must have experience in Tourism/Hospitality Sector

Tourism Guide Qualification will be advantageous

The rates offered are extremely competitive and the position offers great growth potential.

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Tourism/Hospitality: 1 year (required)

License/Certification:

- Tourist Guide Qualification (preferred)

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