GUEST EXPERIENCE MANAGER
1 week ago
GUEST EXPERIENCE MANAGER - Luxury Estate, Franschhoek
We are seeking an exceptional Guest Experience Manager to join a world-class luxury estate in the heart of Franschhoek. This exclusive-use property hosts 8-16 guests and forms part of a prestigious Luxury Collection known for refined hospitality and effortless, memorable experiences.
This is a live-out role and requires an individual with deep expertise, grace under pressure, and a genuine passion for delivering elevated guest journeys.
The Ideal Candidate Brings
- 5+ years' experience in luxury hotels, fine-dining restaurants, or high-end hospitality
- Exceptional wine knowledge - service, pairings, and cellar management
- Strong culinary and fine-dining understanding, including menu structure and service timing
- A warm, spontaneous, and guest-centric personality with polished communication
- Fluency in English (additional languages are a plus)
- Reliable own transport and a valid driver's licence
- Professional habits and consistent reliability
- A collaborative approach across both front and back of house
Additional Advantages
- Formal hospitality or sommelier training
- Experience in boutique luxury properties or high-end event service
If you are passionate about creating unforgettable guest experiences and meet the above criteria, we would love to hear from you.
Email me your CV to
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