Customer Service Champion

3 days ago

Cape Town, South Africa Life & Brand Portfolio Full time

**RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**:

- Ensure execution of correct operational procedures at all restaurants
- Training and audit restaurant correct operational procedures at all restaurants
- Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action.
- Analyses of reports and feedback on current status.
- Ensure training registers are completed correctly and submitted timeously.
- Arrange and submit team schedules for store training and visits.
- Assist in upgrading and implementing an appropriate system of policies, internal controls and procedures.
- Assist in upgrading all training and auditing material
- Role model customer service champion behaviours and skills at all times
- Continuously coach customer service restaurant teams on correct standards
- Continuously monitor that menu items are as per company standard from a quality perspective
- Ensure team are practicing company hygiene standards

**QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED**:

- Applicable restaurant experience will be advantageous
- Strong communication skills.
- High attention to detail and process driven;
- Self-motivated with the Ability to multi-task
- Discretion and integrity
- Stress tolerance
- Decision-making
- Professional and friendly. (Even in tough situations)
- Effective communication skills with guests and staff.
- Quick thinking and a team player.
- This person will be for employment in a position of trust and honesty and entails the handling of cash
- **PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.**_
- **WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.**_
- **SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL**_

**Salary**: R11,000.00 - R15,000.00 per month

**Experience**:

- Restaurant: 1 year (preferred)

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