Customer Service Representative

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented **Customer Service Representative** to join our team in **Cape Town**at** Montague Gardens**. **Join Our Mission at Takealot Fulfilment Solutions | We Are TFS** Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. **Who We're Looking For**: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. This position will report to the Customer Service Manager: M24 Logistics. Role overview In this role, you will be responsible for resolving customer queries, meeting Service Level Agreements (SLAs), compiling reports, and resolving complaints in a timely manner. Proficiency in Customer Relationship Management (CRM) systems isessential. **The requirements for the role are**: - Matric. - Additional qualifications in logistics, business administration, or a related field are a plus. - Minimum of 2 years of experience in a customer service role within a logistics environment. **Your responsibilities will include**: - Ensure all queries are addressed promptly and accurately. - Adhere to and meet established Service Level Agreements (SLAs) to ensure timely and effective customer service. - Prepare and compile various reports as requested by management. - Address and resolve customer complaints in a timely and professional manner. Follow up with customers to ensure satisfaction and prevent recurrence of issues. - Utilise CRM systems to manage customer interactions, track issues, and maintain detailed records of customer communications. - Work closely with other departments, including operations and sales, to ensure seamless service delivery and resolve any logístical issues. - Identify opportunities for process improvements and contribute to the development of best practices in customer service. **The required competencies are**: - Order Capturing on SAP: Accurately capture and process orders on SAP, ensuring all details are correct and aligned with client expectations. - Attention to Detail: High level of accuracy is essential to avoid processing errors and delays. - Excel Proficiency: Must be confident working with multiple spreadsheets and have strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables). - Thrives Under Pressure: Able to remain focused, organised, and efficient when working in high-pressure or fast-paced environments. - Communication Skills: Clear and professional communication, both written and verbal, is essential when dealing with internal teams and clients. **Be part of the extraordinary. Be part of TFS.** **Why Join TFS**: - **Purpose-driven impact**: Transform lives through logistics innovation - **Advanced technology**:Work with cutting-edge systems in a fast-paced environment - **Career growth**:Thrive in an agile space that champions continuous improvement - **Inclusive culture**: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. **More than just a job, we offer**: A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. _ Takealot Fulfilment Solutions (TFS)_ _is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference._