Inspector

**Main Purpose of the job**:
Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.\

**Duties and responsibilities include**:

- Monitors Gaming Tables and Dealers
- Ensures relevant game information is communicated
- Keeps Gaming Floor Manager informed of information relevant to the games
- Provides audible and precise game commentary
- Communicates equipment defects
- Validates pay-outs
- Accurately tracks guests play on Casino system
- Identifies and escalates cheating and suspicious activities
- Controls discretionary/ complimentary spend
- Float management
- Opening and closing of tables
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to management on the performance and challenges on the tables floor
- Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
- Conducts performance contracting, reviews, and development
- Identifies performance gaps
- Conduct coaching and on job training
- Identifies and addresses misconduct issues
- Keeps records of coaching discussions
- Informs department / staff of information required to perform the duties and tables floor operation effectively
- Communicates department’s objectives, standards, and operating procedures to internal and external service providers as per SLA
- Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
- Shift handover ensures that staff can provide customers with relevant service
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Report on any issues experienced and solutions executed
- Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
- Manages one's time and resources to ensure that objectives are achieved effectively and on time.
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
- Considers all the facts, options, and possible outcomes prior to making decisions.
- Works independently and is orientated towards solving customer queries.
- Takes ownership of customer requests and requirements.
- Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
- Supervises progress, results and service offered on the shift
- Interprets customer requirements in terms of services available and facilitates operational processes
- Refers problems falling outside parameters to the manager for resolution.

**Minimum requirements (Education and Experience)**

- Grade 12 or equivalent national qualification in gaming operations
- An additional supervisory qualification is preferred
- 3 years’ experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry in a tables environment
- Must be competent in dealing all table games currently on offer at Sibaya Casino
- Meet the requirements for a gaming license and FICA
- Computer literate
- Numerical Skills
- Gaming License

**Skills and competencies**

- Ability to work shifts that meet operational requirements
- Work in a smoking environment
- Physical mobility to move around as per job requirements (including with the use of aids)
- Full visual acuity (ability to discern colours)
- Manual Dexterity - ability to handle chips and cards with both hands
- Reliability & Punctuality