Academic Operations Administrator

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures

**Job Purpose**:
To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support

**Duties & Responsibilities**:
Support Centre Administration
- Implement support centre plan
- Communication: Communicate with the relevant campus staff on each support centre activity as per plan
- Written and verbal communication must be relevant to the query
- Advise Line manager of any possible challenges in time
- Administration: Manage Database (including registers and other reports)
- Meticulous record keeping (Customer and Financial)

Student Support
- Respond to student queries within the stipulated SLA in a calm and tactful manner
- Responsible for student document storage electronically and hard copies
- Processing of student registration

Operational Administration

Order Processing:

- Receive and process customer orders for products accurately and in a timely manner.
- Verify order details, pricing, and product availability before processing.
- Customer Communication:

- Communicate with customers to provide order confirmations and resolution of any issues.
- Address customer inquiries about product specifications, availability, and pricing.
- Maintain a professional and customer-focused communication approach.

Inventory Management:

- Monitor inventory levels of products and collaborate with the procurement team to ensure stock availability.
- Assist in managing returns, exchanges, and warranty claims for defective products.

Product Knowledge:

- Develop and maintain a strong understanding of product offerings, certifications, and technology solutions.
- Provide product information and recommendations to customers based on their needs.

Documentation and Reporting:

- Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM system.
- Generate regular reports on sales activities, order statuses, and inventory levels.

Process Improvement:

- Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.
- Collaborate with cross-functional teams to implement process enhancements.

Collaboration:

- Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.
- Liaise with vendors, distributors, and internal departments to ensure smooth operations.

Compliance and Policies:

- Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.
- Adhere to reseller program requirements and guidelines.

Project Planning
- Implement Projects as delegated by the Line Manager
- Responsible for the implementation for the relevant project plans
- Provide feedback to manager/s as required.
- Participate in review and mitigation plans as needed

**Minimum Requirements**:
**Qualifications**:

- Matric (NQF Level 4 National Certificate)
- Higher Certificate In Administration (NQF Level 5) Ideal

Experience
- Office Administration / Personal Assistant / Student administration or similar environment 1-2 Years
- Customer Service: Dealing with client queries and reporting 1-2 Years
- Must be able to demonstrate attention to detail and quality assurance 1 - 2 Years

**Key Competencies (Operations)**:

- Knowledge and understanding of the South African higher education systems and regulatory framework.
- Ability to manage time effectively.
- Attention to detail.
- Customer service orientated.
- Ability to effectively cope with change.
- Deadline orientated and can work well under pressure.
- Be able to work in a team environment.
- Effective communication skills

**Salary**:
Market related.

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