Account Manager

1 day ago

Johannesburg, South Africa On Line Personnel Full time

***Qualifications / Requirements**:

- Minimum of Matric
- Post Matric qualification highly advantageous
- Minimum of 5 years experience in the retail sales sector (hardware and tooling)
- Good understanding of sales cycle and key account management
- Sound knowledge of the retail sector
- Product knowledge of hardware and tooling products
- Good business acumen (numeracy skills, generation of profit and loss, cash flow, margin)
- Excellent selling skills
- Above average data analysis skills
- Ability to trust and build customer loyalty
- Problem solving skills
- Computer literacy - MS Office and Outlook
- Customer orientation
- Results orientated and attention to detail
- Own vehicle and valid drivers license - willing to travel
- must be vaccinated

**Key Performance Areas**:

- Ensure yield on revenue sold is at the required level of gross profit
- Increase turnover of existing customers across the entire account base by upselling and cross selling
- Identify opportunities to win business
- Analyse rate of sale per product and suggest opportunities
- Ability to negotiate a win/win business solution in meeting client needs
- Work with sales or marketing contacts in retail outlets
- Encourage customers to participate in launch of new products/brands, promotional campaigns or joint marketing programs
- Provide feedback to management
- Plan special promotions in retail outlets to coincide with their company’s advertising and marketing campaigns
- Research and gather information about potential product ranges
- Ensure knowledge and understanding of client business
- Build trust and confidence with customer throughout reliable and consistent service delivery and retail and product knowledge
- Resolve complaints and queries effectively
- Oversee Merchandiser in the store
- Identify and report revenue per SKU as well as per square meter
- Demonstrate a detailed knowledge of merchandising
- Complete and submit a comprehensive monthly customer call cycle planner
- Determine training needs and provide relevant training on product benefits and new lines to sales staff
- Attend sales and product knowledge training sessions
- Coordinate tender or project quotations with the Quotations Clerk

**Qualifications**:
Prefered Skills

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