Case Manager

2 weeks ago

Woodstock, South Africa Startek Full time

Position Purpose

Providing Customer Experience and is responsible for assisting customers’ needs. Through their engagements with the customer, they will need to

build trust and connection and resolve requests with acknowledgement and care. Growing and maintaining knowledge and understanding of the

customer journey and their emotional reactions. Delivering and enable excellence in all service moments to all stakeholders

(Members, Providers, Employer groups, Intermediaries, Schemes). Providing personalised clinical servicing through the omni channel

experience focusing on the overall care quality of interaction between our customers and the brand. Providing holistic care that

is personalised and accessible, managing the care journey end to end. Committing to our service care charter striving to continuously make a positive

difference.

Experience

1-2 years Managed Care Operations Experience

1-2 years Customer Servicing Experience

2-3 years General and Surgical Ward Experience

1-2 years Managed Health Care Experience (Call Centre) Advantageous

1-2 years Trauma / ER Experience Advantageous

**Qualifications**:
Registered in Nursing services, plus registration with SA Nursing Council

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