Manager: Service

3 days ago

Vereeniging, South Africa Motus Corporation Full time

**Main Purpose**:
**Position Overview**:
**Specific Role Responsibilities**:

- Exceed all targets and labour sale objectives through efficient workshop operations.
- Ensure efficient equipment control, assets control and fluent administration processes.
- Ensure the highest level of customer satisfaction and retention.
- Lead and manage service team.
- Create and Leverage Collaborative Partnerships.
- Ensure compliance with the Original Equipment Manufacturer and Motus policies as well as industry guidelines.
- Achieve industry leading standards of customer care, process efficiency and cost control

**Qualifications and Experience**:

- Recognised Motor Trade plus N6 or Technical Diploma.
- Recognised Management Diploma of Certificate.
- Industry related qualification (or working towards).
- OEM Service Manager Qualification will be an advantage.
- Min 10 years’ experience in automotive industry as Service Manager.
- Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level

**Skills and Personal Attributes**:
**Skills and Expertise**:

- Proven track record in managing people and working on applicable software systems.
- Computer skills, preferably MS work processing and relevant operating systems. Financial-reporting and forecasting skills.
- Motor industry and Workshop management knowledge.
- People management.
- Business, Sales, and Service Process knowledge.
- Professional & Technical Expertise in Vehicle Service & Repair Management.
- Proven track record in managing people.
- Computer skills, preferably MS work processing and applicable operating systems. Financial-reporting and forecasting skills.

**Behavioural Competency**:

- Initiative / Perseverance.
- Adaptability / Decisiveness.
- Interpersonal skills.
- Valuing servicing and Diversity.
- Conflict resolution.
- Customer Focus and Relationships.
- Communication Impact and Influencing.
- Brand Alignment.
- Positive thinking.

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