Airfreight Manager

**Job Number**
- 67210

**Job Type**
- Permanent

**Job Title**
- Airfreight Manager (Import & Export)

**Computer Skills**
- MS Excel,MS Outlook,MS PowerPoint,MS Word,L-shipping

**Industry**
- Freight

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Purpose of Position**: To oversee and manage the Airfreight (Imports & Exports) Department. To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s). To embark on continous system(s) and process(es) improvements and consistency whilst maintaining our core values and culture. To strive and achieve our business & departmental principles and touchpoints while maintaining our core values and culture**Key Performance Areas**:
**Human Capital**:

- Ensure the department is properly staffed- Maintaining discipline and upholding productivity standards- Promoting teamwork for a friendly & productive environment- Develop and maintain a high level of moral- Mentorship, guidance and knowledge sharing (empowering others)- Share knowledge, ideas and innovative thinking with each other- Develop a competent, highly motivated and supported team- Managing & initiating action(s) to prevent occurences of any non-conformitites relating to the stipulated processes & procedures- Identifyting & recording any problems relating to the processes, procedures and the Quality System(s)- Ensure staff are aware of all developments (head office, branches, network, otherwise)- Assist management and staff with problem solving- Initiate, recommend and provide solutions through the respective channels- Strive to continually achieve the following key business drivers and KPI’s:
- o Increase profit per customer- o Access to capital- o Positive cash flow- o Customer engagement- o Customer service excellence- o Company brand awareness- o Risk management- o Continuous systems and process improvements- o Building human capital ahead of demand- Ensure all SABS ISO requirements are implemented & adhere to at all times by all parties**Business Processes & Policies**:

- Developing, implementing, monitoring and maintaining KPI’s and performance standards for all divisions.- Ensure all staff members are aware of KPI’s and the desired performance standards applicable to their functions- Monitoring & measurement of KPI’s and performance standards- Monitoring performance and ensuring all employees understand their functions, responsibilities and their interrelation within the organization.- Identify where automation, integration and technologies can be implemented to improve the deliverables of the company- Develop new strategies for certain markets, clients, trades, routes and modes- Analyze trends and data conclusions- Analyze client activity, volumes moved, routes in operation, profits and losses- Ensure all processes are adhered to and QA points are in place- Ensure compliance and accreditation within the ISO system- Close all / any gaps that might be present- Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business**Service Providers & Company Network**:

- Top 40 SP per mode (air / Ocean / FCL / LCL / trucking companies) measurement- Ensure SLA’s (Service Level Agreements) are monitored, measured and up to standard on services received from SP’s.- Address any deviations / changes on the required level.- Identify where automation, integration and technologies can be implemented to improve.- Quarterly evaluation & meetings of SP’s and to ensure contracts & Standard Terms & Trading Conditions (STTC’s) are in place- Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments- Negotiate standardized / better buying rates and extended credit terms with all SP’s- Appoint new service SP’s that are market innovators within the same frameworks as above- Blacklist / suspend support to those SP’s that are not performing or are problematic or no longer viable- Stive for common / same directed support with SP’s to ensure all company offices align strategic support for maximum benefit harnessing**Customer Engagement**:

- Assist in the handover process betweens KAM’s and operations departments to ensure a smoot and accurate flow- Monthly client / SP volume reporting- Monthly KAM activity report- Audit on client rate structures to ensure they are accurate, sensible and profitable- Update all client & SP contracts into the respective e-folder(s) and update the contract matrixes.- Ensure all client & SP contracts are extended, re-signed or updated upon expiry dates- Ensure all client & SP contracts are within the company's framework (legal & otherwise)- External client visit(s) where required and opportunities arise.- Ensure SLA’s are monitored, measured and up to standard on service provided to clients.- Address any deviations / changes on the required leve