General Manager

**Job Number**
- 72493

**Job Type**
- Permanent

**Job Title**
- General Manager - Operations

**Computer Skills**
- MS Office Suite

**Industry**
- Freight

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- Purpose of Job:
- Overseeing and Managing the Operations in terms of service excellence and profit. To ensure the effective movement of shipments, liaising with shipping lines, customs and transporters. To keep clients updated on their shipments with status reports. To ensure that shipments are cleared timorously, to avoid any unnecessary storage and demurrage while maintaining our core values (Innovation, Respect, Trust, Teamwork, Quality and Integrity) and culture.- Key Performance Areas:
- Human Capital:
- Assume responsibility and accountability for the performance of the Operations Division (comprising of the Airfreight Imports & Exports department, Oceanfreight Imports & Exports department, Roadfreight Imports & Exports department, Pricing department and Invoicing department)- Ensure the division is properly staffed.- Interviewing, evaluating, and appointing / hiring of staff on management & supervisory level (Managers) and operational level (controllers and general workforce)- Maintaining discipline and upholding productivity standards- Business continuation stability and monitoring of processes & staff deviations and dealing with the disciplinary processes where required- Promoting teamwork for a friendly & productive environment- Managers and Supervisors / Supervisory staff reporting to the General Manager = 5 (Department / Business Unit Heads - MANCO)- Operational workforce amount of people (various levels) under the responsibility of the General Manager Operations Divisions Head- Planning, organizing, leadership, supervision, and control of the work activities of all subordinates including supervisory & management staff and any other employees.- Develop and maintain a high level of morale- Mentorship, guidance, and knowledge sharing (empowering others)- Share knowledge, ideas, and innovative thinking with each other.- Develop a competent, highly motivated and supported team.- Managing & initiating action(s) to prevent occurrences of any non conformities relating to the stipulated processes & procedures.- Implementing disciplinary / counselling procedures where required- Conducting performance appraisals for all applicable employees within their divisions to ensure constant and a high-performance level.- Identifying & recording any problems relating to the processes, procedures, and the Quality System(s)- Ensure staff are aware of all developments (head office, branches, network, otherwise)- Assist management and staff with problem solving.- Initiate, recommend and provide solutions through the respective channels.- Strive to continually achieve the following key business drivers and KPI’s, Increase profit per customer. Access to capital, Positive cash flow, Customer engagement, Customer service excellence, Company brand awareness, Risk management, Continuous systems and process improvements, Building human capital ahead of demand, Ensure all ISO requirements are always implemented & adhere to by all parties.- Execute discretion applicable to the day-to-day operational activities and functions (departments and teams) that make up the Division (Air, Ocean, Road, Pricing & Invoicing)- Business Processes and Policies:
- Developing, implementing, monitoring, and maintaining KPI’s and performance standards for all division (air / sea / imports / exports)- Ensure all staff members are aware of KPI’s and the desired performance standards applicable to their functions.- Monitoring & measurement of KPI’s and performance standards- Monitoring performance and ensuring all employees understand their functions, responsibilities, and their interrelation within the organization.- Identify where automation, integration and technologies can be implemented to improve the deliverables of the Company- Develop new strategies for certain markets, clients, trades, routes, and modes.- Analyse trends and data conclusions- Analyse client activity, volumes moved, routes in operation, profits, and losses.- Ensure all processes are adhered to and QA points are in place.- Ensure compliance and accreditation within the ISO system.- Close all / any gaps that might be present.- Strategic involvement with KAM’s (Key Account Manager) to establish client opportunities and securing for new or extension business.- Execute the vision, mission, strategies, and key business drivers of the company within the division, departments, and various employees.- Work without supervision (or limited supervision) on order to execute the company strategy (ies) / business plans as identified by the Managing Director (CEO) and Board of Directors- Service Providers and the Company's Network:
- Top 20 SP per mode (air / ocean / FCL / LCL / trucking companies) measurement- Ensure SLA’s (Service Level Agreements) are monitored,