Reservationist

3 days ago

Cape Town, South Africa Career Pathfinders Full time

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.

DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members

might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn the hotel offerings, various

packages and specials to assist with general guest requests

and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Experience of GDS operating systems and website extranets advantageous
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with

any applicable quality assurance standards and your department’s standard operating procedures.

**SYSTEM REQUIREMENTS**
- Microsoft Office, especially with Good Excel Skills
- Strong background/working knowledge of OPERA

**MINIMUM EXPERIENCE & REQUIREMENTS**
- Hotel school Diploma or similar advantageous
- High communication skills in English - verbal and written
- OTA - responses
- Attention to Detail
- Well-presented and well spoken
- Friendly, self-motivator and energetic personality
- Embraces challenge and demonstrates self-discipline and a willingness to learn
- Reliability and adaptability

Salary R 12 000 to R 13 000

Provident Fund and Med Aid

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Excel and MS Office: 4 years (preferred)

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