Invoice and Claim Administrator

3 days ago

Somerset West, South Africa KlickEmploy Full time

**ROLE SUMMARY**
- As an Invoice and Claim Administrator, you are a critical part the Service Team.
- Your role is to support the Customer Executives and Service Manager to ensure customers receive the best service through efficient, timely and accurate administration processes.

**COMPETENCIES**
- Detail-focused: you are meticulous and thorough in your approach with great attention to detail and accuracy. You ensure compliance with company and Mercedes-Benz policies and procedures.
- Organised: you have excellent time management skills and the ability to prioritise your daily workload to ensure all time-sensitive deadlines are met.
- Resilient: you are a consistent performer who can work under pressure.
- Team player: you work well in a team and ensure frequent communication and engagement with others.

**TASKS**
- Prepare cost estimates, invoices and associated paperwork for all work completed within the company.
- Prepare and submit repair and maintenance claims and warranty claims, ensuring the quality and compliance of all documentation.
- Reconcile manufacturer payments, including acting upon claim discrepancies and management of aged debt.
- Complete regular and documented self-audits to drive continuous improvement in business processes.
- Support the Service Team with effective WIP control.

**EXPERIENCE**
- Experience working in an automotive service operation or in a comparable role.
- Proven track record in warranty /service contract administration.
- Basic knowledge of trucks, specifically Mercedes-Benz Trucks.
- Understanding of compliance associated with Heavy Goods Vehicles.
- Basic computer skills as well as general business knowledge.

**TRAINING NEEDS**
- Dealer Management System

- Specifically Point-of-Sale
- Workshop Loading
- CRM
- XENTRY Products
- WIS/ASRA
- EVA
- Pro IV
- Truckfile
- MBT UK Service Product Portfolio incl. Zero Tolerance and Uptime
- S24h

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

**Salary**: R15,000.00 - R20,000.00 per month

**Experience**:

- Administrative office procedures, practices and equipment: 2 years (preferred)

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