Aftermarket Solutions Rep

**Career Area**:Marketing / Sales / Product Support
**JOB PURPOSE**:Drive Services Growth for Resource Industries (RI).
The incumbent will be accountable for:

- Delivering the Parts STU (Sales to Users) business plan in conjunction of growing POPS and achieving RI Areas of Focus Targets to capture the lost opportunity.
- Most importantly, the job will require acute customer focus at mine site level and strong proximity and coverage (along with dealer) via implementation of key initiatives and projects designed to deliver added value and enhanced customer experience.

**JOB STANDARD DUTIES**:
This position covers Southern Africa District territories.
- Accountable for achieving Sales to Users Business Plan and growing Caterpillar Parts Market Share in designated territory and with each designated dealer.
- Accountable for executing key aftermarket initiatives (i.e. CVA contracts, demand planning, Prioritized Service Events, connectivity) with business partners for designated dealers.
- Travel at least 50% of the time to visit dealers and Customers to gain more insights into the business and to provide counseling and advice on their aftermarket business.
- Develop and Manage Merchandizing programs and related budget with designated dealers to generate incremental growth.
- Develop and Manage Commercial Strategies and tactics with designated dealers to drive overall business and generate incremental growth.
- Develop and maintain effective internal partner relationships and relationships with managed account managers, dealers, and customers to achieve parts sales growth.

**JOB REQUIREMENTS**:

- Customer Focus
- Drive initiatives and decisions that are customer centric solutions with dealers.
- Selling Value Proposition
- Interpersonal skills
- Ability to develop strong relationships with business decision makers and identify business needs and problems. Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
- Work in a global, diverse and trust environment
- Work effectively with people from different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
- Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Independent and Persuasive
- Ability to work independently with considerable freedom of action, use of compelling arguments to gain the support and commitment of others
- Flexible and Agile in a highly evolving and frequently changing business and organizational environment.

**COMPETENCIES & BEHAVIOURS**:
**Technical knowledge**:

- University degree
- Strong business acumen
- Mining Industry Experience and Knowledge
- Aftermarket Experience in Mining Industry
- Project management Experience
- Proficient analytic tools user
- Experience in sales & marketing areas

**Interpersonal skills and behaviors**:
Strong communication & presentation skills
Excellent influencing skills at all levels
Strong negotiation skills
Team player
Self-starter, able to work autonomously
Strong accountability
Ability to work with people from different backgrounds and cultures

**COLLABORATION WITH OTHER PARTIES**:

- Align and collaborate with the related prime product and product support industry groups to support the lifecycle and focus on key customer initiatives.
- Collaborate with industry partners to identify customer accounts for growth
- Identify dealer development and capability building opportunities and communicate to respective Distribution District Office partners
- Leverage the RI product specialist teams on critical opportunities to grow and win business, sharing specific customer targets
- Work across the matrix by partnering with other departments in a specific territory and utilizing the expertise in lead management, pricing, sales variance, customer insights, etc, to grow and defend the business

**BACKGROUND/EXPERIENCE**:
Incumbents usually have had 7 - 10 years prior experience in field assignments and have demonstrated the ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers. Incumbents will have demonstrated the ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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