Client Service Consultant

Posting Description:
**Client Service Consultant - Cape Town**

Ready for the next challenge? We are hiring

Aon South Africa is recruiting a Client Service Consultant in our Personal Lines division, based on a hybrid basis at our offices in Cape Town. The role of the client service consultant is to communicate with and remain in contact with the insured client in respect of claims/complaints/queries.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Responsible for Retention Interventions.
- Engages in a continuous and target driven and pro-active customer retention strategy nationally across all products.
- Responsible for re-broking policies where applicable and required.
- Engages in upselling strategies.
- Provides clients comparative information (comparative analyses) to facilitate informed decisions.
- Resolves all client complaints and queries regarding sales, claims & underwriting (cradle to grave).
- Resolves underwriting “errors” with relevant underwriting manager(s).
- Records and captures and resolves complaints for broking and claims (nationally) and in the process provides feedback in respect of trends for future rectification.
- Responsible for and/ or support on motivations for ex-gratia payments.
- Responsible for attending to and impartially investigating repudiated claims and providing clients with feedback.
- Attends to claims advices, i.e. post claim intervention to ensure that clients are au fait with the changes in the terms and conditions of policies and in so doing, ensure clients are adequately insured.
- Liaises and negotiates with the Portfolio Management Team(s) on client’s profile, where applicable.
- Prioritizes own work and works autonomously within defined boundaries.
- Adheres to the minimum Quality and Service Standards.
- Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa**.**

**How this opportunity is different**

We are proud to announce that Aon South Africa has been recognised as a Top Employer in South Africa for the sixth consecutive year. Being certified as a Top Employer showcases our dedication to a better world of work through excellent People policies and practices

**Skills and experience that will lead to success**

**Qualifications.**
- Grade 12. (Matric).
- A relevant bachelor’s degree.
- A relevant tertiary insurance related qualification.
- Registration with the FSCA in terms of the FAIS ACT.
- Registration as an associate with the IISA.

**Knowledge.**
- Knowledge and understanding of all aspects of personal insurance
- Have a working knowledge of risk analysis methodologies.
- Have a good understanding of the applicable legislative environment governing the insurance industry.
- Have advanced knowledge and know-how in respect of policy wordings.

**Skills and Attributes.**
- Well-developed team functioning skills.
- Good interpersonal relationships.
- Advanced analytical, technical and problem-solving skills.
- Advanced analytical technical and problem-solving skills.

**Experience.**
- A minimum of 3 to 6 years’ experience in a similar or related role.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

**#LI-HYBRID