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Credit Control collections Agent

2 weeks ago

Cape Town, South Africa Outworx Full time

Outworx is looking for UK Credit Control/Collection Agents for a leading International UK campaign.

This is a full-time, on-site role located in Cape Town, CBD. You will be required to work as part of a team and individually to provide support to the relevant department clients, to responsibly manage overdue accounts, negotiate payment plans, and ensuring timely collection of debts while maintaining positive customer relationships, in accordance with company procedures and complaint and regulatory requirements.
- Completed and Passed Matric or NQF Level 4 required.
- Valid South African ID
- Experience in the UK collections/ sales industry
- Strong communication skills and active listening skills are necessary
- Quick thinker with strong ethics and ability to comply with UK regulations
- Fluent in English, both written and verbal
- Exceptional phone etiquette and problem-solving skills
- UK Sales/Collections: 1 year + (preferred)
- Call Centre/ BPO: 1 year + (required)
- Ability to work rotational shifts and weekends
- Experience in meeting revenue target will be advantageous