Sales Training Officer

**At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers, and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.

Want to know more about M-KOPA? Click this link: About M-KOPA

The Sales Training Officer is responsible for supporting the sales department by providing support to assigned regions, managing the training team projects, and ensuring that all members of staff, new and existing, within the sales department are trained to an appropriate level, including training on new and existing products at M-KOPA. The officer will also be responsible for assessing training needs, conducting monthly training with required delivery standards, and evaluating the effectiveness of training.

**Roles and Responsibilities**:

- Develop training programs and materials that support the needs of the sales department, including both new and existing products.
- Support onboarding of new DSRs and monitor their performance.
- Deliver effective and engaging training sessions to sales staff, both in-person and remotely, that improve their knowledge and skills.
- Monitor and assess the performance of sales staff to identify areas for improvement and provide ongoing coaching and support.
- Collaborate with the sales management team to identify areas where additional training or coaching is needed.
- Develop and implement sales training initiatives to support the achievement of sales targets and goals.
- Collaborate with cross-functional teams to ensure that sales training programs align with overall business objectives.

**Skills Required**:

- ** Strong communication skills**: must be able to communicate effectively with a variety of audiences, including sales teams and managers
- **Sales expertise**: have a deep understanding of the sales process, as well as a strong background in sales or marketing.
- **Training and facilitation skills**: be skilled at designing, delivering, and facilitating training programs that engage and inspire learners.
- **Time management**: manage their own time effectively, as well as the time of the sales team members they are responsible for training.
- **Analytical skills**: be able to analyze sales data and identify trends, as well as assess the effectiveness of training programs.
- **Flexibility and adaptability**:be able to adapt to changes in the sales environment and adjust training programs accordingly.

**Experience Required**:

- Two (2) years' experience in a sales and/or training role

**Education Required**:

- Bachelor’s Degree in any field

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.