Customer Success Adoption Specialist
1 week ago
**About Us**:** The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. **About the Role**: Working with some of some really exciting brands this role is all about driving maximum adoption of Dotdigital’s personalization platform (Fresh Relevance). **Key Responsibilities**: - Manage a workload of tasks through CRM and project management tools. - Manage the day-to-day product training at all subscription levels - Review and understand varying customer setups to deliver best practice advice and guidance - Assist in influencing future lifetime value through higher product adoption, roadmap implementation, customer satisfaction, and overall health - Engage clients with low platform usage and work to improve platform utilization - Work within the Customer Success team to help drive customer references and case studies. - Deliver online and in person training sessions. - Review, analyze and action risks data. - Identify use cases and help drive adoption within the customer base. **About You**: - Hungry to learn and develop. - Can do attitude with lots of enthusiasm - Ability to manage tasks in a systematic way - Good organiser can prioritise and schedule own workload. - Good Communicator, ability to speak clearly and confidently with customers - Ability to review and analyse customer data - Comfortable with technical detail **Desirables** - Analytical thinker who can translate complex data and develop simple solutions - Basic understanding of HTML, CSS, and JavaScript - Strong soft skills: energetic, enthusiastic, self-motivated, open-minded - Basic knowledge of Dynamics or similar CRM system ***: **Why us**: Don’t just take our word for it - hear what your future colleagues have to say about working in our team: "_Join our Adoption Team, where creativity meets camaraderie We're a close-knit group of enthusiastic individuals who love to laugh and share entertaining anecdotes. As part of our team, you'll collaborate with amazing people and work with some of your favorite companies, helping them grow their marketing strategies. You'll take pride in knowing that you played a key role in empowering our clients to achieve their goals and create even more success. Come be a part of our fun and dynamic team, and let's make great things happen together_" ~ Josh Forbes - Customer Success Adoption Specialist **Interview Process**: - 15min Screening Call with Team Talent - 45-minute call with the hiring manager - 1 hour presentation and final questions with CS leadership team. **Some of Our Global Benefits**: - Parental leave - Medical benefits - Paid sick leave - Dotdigital day - Share reward - Wellbeing reward - Wellbeing Days - Loyalty reward **DEI commitment**: **Legal statement**:
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