Customer Success Specialist
7 days ago
Customer Success SpecialistDrive adoption, value and retention across a growing SaaS customer baseRemote | Healthtech SaaS | R23 000 per monthAbout Our ClientOur client is a fast-growing SaaS business operating at the intersection of technology and health and wellbeing. Focused on delivering measurable outcomes for their clients, they combine a structured, process-led approach with the agility of a startup. Their platform is designed to support better decision-making, stronger relationships, and real impact across the healthtech space.The Role: Customer Success SpecialistThis role is responsible for managing and growing a portfolio of SaaS customer accounts, driving product adoption, and ensuring ongoing engagement and measurable value. You''ll work across onboarding, support, renewals, and expansion, following structured processes while building strong customer relationships. The goal is to deliver a consistent, high-quality Customer Success experience that supports retention and long-term growth.Key ResponsibilitiesManage an assigned portfolio of customers end-to-end (onboarding to renewal)Drive adoption and engagement through training and proactive supportBuild trusted relationships with customer stakeholders at all levelsConduct regular check-ins, reviews, and QBR-style sessionsExecute clear processes for onboarding, risk management and renewalsIdentify and address churn risks early with action plansTranslate customer feedback into actionable insights for internal teamsMaintain accurate records in HubSpot CRM and related CS toolsWork cross-functionally to resolve issues and improve customer experienceContribute to CS playbooks, documentation and process improvementsAbout You5-7 years combined experience in Customer Success, Account Management, Sales or Customer SupportProven success managing SaaS accounts with demonstrable adoption and retention impactExperience working remotely in a startup or scale-up environmentSkilled in CRM tools, ideally HubSpot, for managing accounts and pipelinesExtremely process-driven, organised and detail-orientedStrong ownership mindset with a focus on outcomesExcellent written and verbal communication skillsCommercially aware, data-literate and solution-orientedAdvantageous: Experience in healthtech, NHS/healthcare, or multi-stakeholder B2B accountsAdvantageous: Experience with CS platforms and support toolsMatric required; further qualifications and SaaS/CS certifications a plus
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Customer Success Specialist
43 minutes ago
Cape Town, Western Cape, South Africa Hire Hangar Full timeCustomer Success SpecialistFull-Time · Remote (U.S. Eastern Time Hours)About the RoleIn this role, you'll lead client relationships from onboarding through renewal.You'll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping...
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Customer Success Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Kupa Global Full time R400 000 - R700 000 per yearOur client, (TLG), is building Landler — a global platform that makes nature measurable and investable. It turns biodiversity, carbon, soil, and water into decision-grade data that landowners, companies, and investors can use to track risks, model interventions like regenerative farming, and create nature-based assets.They are now seeking a Customer...
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Customer Success Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Meltwater Full timeDescriptionWhat We're Looking For:Ready to explore the opportunity of Client Support Specialist in Meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure...
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Customer Success Specialist
1 week ago
Cape Town, South Africa Token Metrics Full timeToken Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...
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Associate Customer Success Specialist
8 hours ago
Cape Town, South Africa LSEG (London Stock Exchange Group) Full timeThis is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives...
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Social Media Specialist: Customer Engagement
2 weeks ago
Cape Town, South Africa Success Stream Full timeA dynamic marketing firm in Cape Town is seeking a Social Media Representative to enhance customer engagement through social media platforms. The ideal candidate should have a Bachelor's degree in a relevant field and at least 2 years of experience in a social media role. Key responsibilities include addressing customer queries and developing marketing...
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Cape Town, South Africa Language Recruiters Full timeDo you want to work with a customer service team and help build the world’s most loyal travel community? Are you fluent in **German** with strong English communication skills? We have the perfect **job** opportunity for you! A trusted online community marketplace has an exciting job opportunity for a **German speaking Customer Success Specialist** to join...
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Customer Success
2 days ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeCustomer Success - Retention SpecialistLocation: Cape TownSalary: R25,000 R33,000 per monthAbout the RoleWe are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and...
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Customer Success Adoption Specialist
1 week ago
Cape Town, South Africa Dotdigital Full time**About Us**:** The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...
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Customer Success Specialist
7 days ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success SpecialistDrive adoption, value and retention across a growing SaaS customer baseRemote | Healthtech SaaS | R23 000 per month About Our ClientOur client is a fast-growing SaaS business operating at the intersection of technology and health and wellbeing. Focused on delivering measurable outcomes for their clients, they combine a structured,...