Skills Development Administrator

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

**Role Purpose**

Provide logístical and administrative support to ensure delivery of learning interventions aligned with business priorities.

**Requirements**:
**Required Qualifications**
- Post Matric Qualification in Human Resources or Learning & Development at NQF Level 5.
- Education and Training Quality Assurance (ETQA) Qualification.
- Occupationally Directed Education Training Development Practice certification (OD-ETDP).

**Required Experience**
- 2-5 years Learning & Development coordination experience within an insurance or financial services environment.
- 2-5 years of knowledge in Learning Management Systems(LMS).

**Required Knowledge**
- Excellent MS Word, MS Excel, and PowerPoint skills.
- Excellent verbal and written communication skills.
- The ability to liaise professionally and courteously at all levels.
- The ability to work independently and maintain strict confidentiality.
- Ability to coordinate multiple administrative functions from various stakeholders.

**Duties & Responsibilities**

**Internal Process**
- Provide daily administrative support to the multi-disciplinary Learning & Development (L&D) leadership team.
- Accurate capturing/uploading of required INSETA documents on INSETA MIS
- Accurate capturing/uploading on LMS and Mpowered of training data for:

- Bursaries
- External short courses
- Employed and unemployed learnerships
- Skills programmesInternships
- Management of completion and collation of INSETA documents for learners on learnerships, skills programmes and internships
- Coordinate detailed travel arrangements and compile all relevant documentation for travel-related events.
- Coordinate departmental meetings as well as meetings for leadership.
- Coordinate mandatory training for all new starters from various business units.
- Coordinate learning administrative activities to effectively deliver on the learning schedule in an efficient and cost-effective manner.
- Coordinate all components (logistics, catering, venue, etc.) of learning events within budget and specifications.
- Act as key contact to learners throughout the learning event by providing an exceptional learning experience.
- Escalate faults and other housekeeping issues of learning venues with relevant stakeholders and ensure queries are resolved.
- Order and control learning supplies and equipment in line with budget parameters.
- Ensure meticulous administration of study bursaries and sponsorship via JIRA.
- Coordinate the process of onboarding new vendors in partnership with the SDF and procurement team in line with relevant policies.
- Coordinate and action all payments for vendor invoices, study bursaries, study sponsorships, and reimbursements via the finance systems.
- Collate, compile, and distribute learning documents, i.e., POEs, registers, learner agreements, and reports to the required standards within defined timeframes.
- Develop and maintain various databases and compliance documents and records for audit purposes.
- Reconcile and report on relevant information to enable trend reporting and insights.
- Maintaining an effective filing system including the L&D shared folder.
- Ensuring L&D training requests are coordinated via JIRA and weekly reports supplied to the team.
- Minute taking and distribution for key meetings.
- Compiling of presentations on PowerPoint and information packs when required.
- Compile and present training reports where applicable.
- Provide ongoing support to the learning team to ensure excellent learning experiences for all.

**Enable client-centricity within the area of responsibility (Client Services)**
- Build and maintain relationships with internal and external stakeholders.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice relating to learning and development.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
- Deliver on service level