Digital Marketing Account Manager

Are you passionate about helping businesses grow and scale? Interested in creating an impact that lasts generations? Is your time, skill, and effort worth being rewarded?

Then look no further, we’re looking to expand our No Joke Marketing team and would love to meet you

Our **Account Management Associates** play a vital role in our agency, delivering results and helping our clients grow to new levels and make a generational impact.

We are a digital agency in Buffalo, NY with remote teams around the world. We have been in business for over 20 years. Our company is growing rapidly, and we need dynamic leaders to join us.

As part of our practice of extreme ownership, we track key performance indicators.

**What’s in it FOR YOU to Work at No Joke Marketing**:

- An established business that continues to grow with a start-up vibe and feel.
- At No Joke Marketing, you transform lives by connecting people who need help to those who can serve them - we are the backbone behind their business.
- Our leadership team is supportive, attentive, and motivated to assist you in developing both personally and professionally.
- An owner is actively involved in the business - there is no red tape here
- An internet connection allows you to work anywhere in the world
- On day one, you will have access to the best marketing training available. The more you learn, the more you can earn.
- A wide range of activities to build teamwork.
- Happy Hour Fridays

️ Are you ready to join a fun, results-oriented team as our **NEW AMA Rockstar** ️

**ROLE**:
As an **Account Management Associate**, you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a basic level of technical support to customers with the goal to keep clients satisfied.

The Account Management Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

**RESPONSIBILITIES**:

- Client Onboarding: Responsible for onboarding new clients and training those client’s and their staff on our system.
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. You will work with our technical team behind the team to recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- Client Retention: Create and maintain a routine call schedule for for each client to ensure they are getting maximum results
- Promote memorable customer experiences through personalized “WOW” gifts, cards, and actions.
- Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- Research: Always be on the lookout for ways to improve our services and processes. Also for ways to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
- Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
- Manage detailed and structured timelines, programs, tasks, and project management systems using ClickUp and Slack

**REQUIREMENTS**:

- At least 3 years of professional experience in Customer Success or Client Experience
- At least 3 years of professional experience in a Digital Marketing Agency will be consider