Customer Service Agent

3 days ago

Johannesburg, South Africa Staff Solutions Full time

Our client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando.

**Duties**:

- Manage a large number of incoming/ outgoing calls.
- Generate red alerts and escalation to higher management within a reasonable time frame.
- Building sustainable relationships and trust with customers through interactive communication.
- Obtain accurate valid and complete information by using the correct tools supplied.
- Meet customer team targets.
- Keep records of customer interactions process customer complaints and file documents.
- Follow communication procedures, guidelines, and policies set by the Company.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Follow up and ensure the case is resolved within the time frame.
- Go the extra mile to engage with the customer to resolve his complaint.

**Requirements**:

- Matric or higher tertiary qualification
- Code 8 license
- Minimum 2 years in similar role
- Read, Write and Speak English
- Proven customer support experience or
- experience as a Client Service Representative
- Strong phone contact handling skill and active
- listening
- Familiarity with CRM systems and practices
- Excellent communication skills

**Attributes**:

- People first attitude.
- Technical and critical writing.
- Empathy.
- Ability to use positive language.
- Clear communication skills.
- Understand the customers point of view.
- Seek a solution.
- Remain calm and collected.

For more information please contact:
**Annine

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