Internal Sales Administrator

4 days ago

Durban, South Africa Pronel Personnel Full time

**Requirements**:

- Grade 12 / Matric Certificate
- Clear criminal and ITC credit record.
- 3-5 years experience in a sales administrative role.
- Experience in dealing directly with customers and / or customer service.
- Proficient in SAP BYD
- Strong general computer literacy. Ability to navigate new systems, reports and detailed excel data.
- Valid driver's license
- Excellent customer service skills
- Attention to detail, accuracy, with sound numerical skills.
- Excellent communication and interpersonal skills including telephone etiquette.
- Sound time management and the ability to prioritise tasks.
- Ability to work as a team player.
- Ability to work well under pressure.
- Excellent organizational and multitasking skills
- Experience in processing of export product sales / logistics administration is advantageous.
- Approachable personality to assist colleagues in all aspects.
- Excellent customer service track record.
- Unwavering stance on ethics.
- Ability to contribute towards a positive working environment with colleagues.
- Display flexibility & effectively manage change
- Appetite for continuous improvement.
- Represent our company in line with brand values - quality, leadership, and enthusiasm.
- Dress presentably and communicate professionally.
- Be able to build customer relationships on trust, service, energy, and professionalism.
- Ability to solve problems and find solutions.

**Responsibilities**:

- Processing sales orders in the company's ERP system (SAP).
- Communicating with customers regarding all sales administrative tasks.
- Ensure high levels of Distributor engagement, relationships and customer service
- Working closely with sales, product management and logistics departments to align with company wide projects and goals.
- Assisting with company rebate programme by analysing sales reports and drafting monthly update mailers.
- Communicate with sales product consultants on a daily basis with regards to sales, stock management, pricing, lead times and deliveries.
- Processing of orders
- Checking stock levels
- Following up on back orders
- Corresponding to customers queries (Back Orders, ETA, Stock levels, order ques)
- Checking sales orders reports
- Validating pricing versus Pos and discount structures.
- Managing stock planning
- Liaising with couriers and warehouse to manage dispatches
- Opening of product codes
- Following up with customers on payments overdue
- Assisting cash customers with proformas and payments
- Tracking weigh bills
- Managing returns
- Range Management: Ensure support in terms of discontinued product strategies, range rationalization and re-positioning.
- Ensure compliance to all brand / corporate image / brand ambassador programs - Be a Brand Ambassador internally and externally.
- Ensure all company policies and processes are adhered to timeously and accurately.
- The Job Description does not limit any additional duties, which may be allocated at the discretion of management, aligned to business requirements.

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