Service Desk Analyst

Overview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...

The Service Desk Analyst can work unrepentantly and part of their team to ensure that all performance targets are adhered to. Resolutions are provided effectively, in a timely manner and with proactive communication to ensure customer satisfaction. The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues....

3rd Line Service Desk Analyst HGS Cape Town, Western Cape, South Africa As a 3rd Line Service Desk Analyst, you will lead advanced support across servers, networks, cloud platforms, and security. Based on‑site at our Woodstock, Cape Town office, you’ll take ownership of critical incidents, drive system improvements, and guide the wider team with your...

HGS Cape Town, Western Cape, South Africa Overview Join to apply for the 3rd Line Service Desk Analyst role at HGS . HGS Cape Town, Western Cape, South Africa — on-site at Woodstock, Cape Town. Responsibilities Lead advanced support across servers, networks, cloud platforms, and security. Take ownership of critical incidents, drive system improvements, and...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

The Service Desk is the single point of contact for all IT and non-IT related incidents and service - requests.- Purpose of the team is to enable Allan Gray employees with the tools to perform their role successfully within the organization.- - The role of Queumaster is responsible for the logging and distribution of incidents and service requests to the...

**Our purpose** is To _change people’s lives for the better through wellness_. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being. Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just...

As an OTC (Over-the-Counter) Desk Manager, you will be responsible for overseeing the operations and activities of the OTC desk within a financial institution. You will play a crucial role in managing the trading and risk management functions of the OTC desk, ensuring efficient execution of trades, compliance with regulations, and effective communication...

About KochoKocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.Our head office is in the heart of London's West End and provides a comfortable working environment with...

Our relentless commitment to finding the best solution, our sense of pride in helping our clients achieve their goals and our thirst for understanding how technology improves business are what make us successful. Main Responsibilities: • Fully understand the service  has been engaged to deliver in line with ITIL Framework. • Develop and maintain rapport...