Head: Underwriting and Claims

Who are we?
MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
This is a senior management position that reports directly to CEO: MWL and serving on the EXCO. This role is accountable for co-creating, maintaining and executing the underwriting and claims philosophy/strategy, and ensuring best practices and processes within MWL.

**Key responsibilities include**:
⦁ Co-create and maintain the U&C philosophy strategy for MWL
⦁ Create and enforce U&C best practices and processes in the business
⦁ Form part of the EXCO team that takes collective accountability for the leadership of MWL including management and sustainability of the business
⦁ Drive a values-based culture of high performance through present and courageous leadership ensuring that MWL is agile, and structured and set up correctly to function effectively and adequately resourced to meet goals/targets
⦁ Enable sales with robust underwriting advice and support
⦁ Manage claims assessments and processing and continually evaluate underwriting operations and practices
⦁ Undertake required U&C reporting and forecasting
⦁ Manage the U&C budget
⦁ Stakeholder relationships
⦁ People management (Team Leader)
What will make you successful in this role?

**Qualification & experience**:
⦁ Grade 12 but a business or commerce degree/diploma is preferred
⦁ 5 years+ underwriting and claims experience
⦁ 5 years+ experience in a direct selling operation (financial services)
⦁ Team management experience

**Knowledge and skills**:IT**:
**⦁ MS**: Office (Excel, Word, PP, Outlook)
⦁ MIS
⦁ Thought Express
⦁ X Mind

**Business**:
⦁ Financial services industry knowledge
⦁ Financial services product knowledge
⦁ Relevant regulatory legislation and compliance knowledge
⦁ Policy contracts governances, clauses, cover
⦁ Business planning and strategy
⦁ Claims and assessor principles, processes and governances
⦁ Underwriting rules, questions, processes and guiding principles (advanced) specific to the Direct to client channel
⦁ Client engagement processes
⦁ Medical/health assessment indicators and metrics
⦁ Call Centre and Sales processes
⦁ MIS and Reporting
⦁ Quality and Risk monitoring processes
⦁ Budgets and Expense Management
⦁ People Management
⦁ Systems and Process maintenance
⦁ Project Management

**Personal attributes**:
⦁ Cultivates innovation
⦁ Client focus
⦁ Drives results
⦁ Collaborates
⦁ Flexibility and adaptability
⦁ Business insight
⦁ Directs work
⦁ Plans and aligns
⦁ Financial acumen
⦁ Decision quality
⦁ Optimises work processes
⦁ Aligned to the business values
Qualification and Experience Degree or Diploma with up to 10 years related experience. Knowledge and Skills Manage strategic claims process Estimate management and review Risk management Settlement management in accordance with claim policies Employee management and leadership Personal Attributes Organisational savvy - Contributing through others Manages complexity - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time

Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representati