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Claims Head

2 weeks ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To develop, plan and implement the short-term insurance claims strategy and operating model. To determine the value chain and ensure alignment to the underwriting strategy. To design and drive the insurance claims capability that contributes to productivity and the management of claim spend. Mange internal and external vendors.**experience and qualifications**:

- Minimum Qualification - Relevant Bachelor of Commerce Degree
- Preferred Qualification - BCom Degree Engineering/Mathematics/Actuarial/Business Managment
- Experience - 5 to 8 years experience in a similar environment, of which 3 to 4 years ideally at executive management level**additional requirements**:
**responsibilities**:

- Manage expenditure planning and reporting within approved budget parameters
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
- Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership
- Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
- Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
- Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances