Customer Support Team Lead

1 day ago

Cape Town, South Africa Ozow Full time

**What to expect**

In this role, you will be responsible for leading and managing a team of 8-12 Live Support Consultants. You will create a High Performance culture that delivers an exceptional customer experience at every interaction. You will do this in a manner that encourages personal development, rewards excellence and holds people accountable for their actions.

You will need to be able to effectively measure, track and improve the performance of your team members using a blend of leadership, managerial and analytical skills.

The ability to coach, provide feedback and create a high performance culture will be key to delivering against expectations. In order to drive a customer centric culture in the team, you will need to be able to work proactively to identify gaps and take ownership of addressing them.

As a Leader in the Team, you will be responsible for developing your team to be ready for opportunities as the Ozow Rocketship reaches new heights. This will also include upskilling yourself to be ready for whatever opportunities may present themselves within Ozow.

Ozow is a fast paced environment and your ability to work effectively within Teams or on your own, will be tested in order to make a mark and leave an impact on the Rocketship.

**Requirements**:

- Grade 12 (Matric) or relevant equivalent
- Available to work 24/7 Shifts
- Certificate and / or Diploma in Leadership / Management
- 2+ Years leadership experience within an international support centre
- Advanced computer Literacy and experience working with Microsoft products
- Word, Excel and PowerPoint (required)
- SharePoint (Advantageous)
- Excellent written and verbal communication skills
- Previous experience in recruiting frontline support staff
- Proven track record of performance management
- Proven track record in coaching in a high performance environment
- Previous experience working on Zendesk / Salesforce or other relevant CRM
- Previous experience working in a FinTech (Advantageous)
- Knowledge of the Payments Landscape in South Africa ((Advantageous)

PLEASE NOTE: If you meet the requirements, Ozow will be inviting you along with a handful of other interested parties, to a Talent Connect event where we will be assessing skills such as management style, ability to work in a team, analysis, etc.

**In office perks**
- Free healthy breakfast, lunches and snacks (Cape Town)
- Free healthy lunches and snacks (Johannesburg)
- Free laundry service (Cape Town and still to launch in Johannesburg)
- Monthly socials (Cape Town and Johannesburg)
- On-site Barista (Cape Town and Johannesburg)
- Workplace Concierge (Cape Town)
- Ozow Library (Cape Town)
- Ozow Playroom (Cape Town)

**Perks for South African based employees**
- Medical aid subsidy (permanent staff)
- Group Risk Insurance (permanent staff)
- Paid annual leave
- Employee Health and Wellness Assistance
- GyM/Fitness sessions
- Ozow Cookbook
- Learning and Development opportunities
- Mentorship programme
- Community initiatives
- Quarterly team retreats and annual company retreats
- Employee gifting
- Access to cutting edge technology
- Hybrid

**Keen to know more?**

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here

  • Customer Support Team Lead

    4 weeks ago

    Cape Town, South Africa Yoco Full time

    Yoco, founded in 2015, has been breaking down barriers, unlocking economic opportunities, and opening commerce for people to thrive. We are the payments provider for over 200,000 self‑employed professionals and process over US$3 billion annually. With approximately 350 global team members, we pride ourselves on boldness, passion for simple progressive...

  • Customer Support Team Lead

    4 weeks ago

    Cape Town, South Africa Yoco Full time

    Yoco, founded in 2015, has been breaking down barriers, unlocking economic opportunities, and opening commerce for people to thrive. We are the payments provider for over 200,000 self‑employed professionals and process over US$3 billion annually. With approximately 350 global team members, we pride ourselves on boldness, passion for simple progressive...

  • Customer Support Team Lead

    2 weeks ago

    Cape Town, South Africa Yoco Full time

    **Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

  • Customer Support Team Lead

    3 days ago

    Cape Town, South Africa Karri Full time

    Are you a hands-on leader who thrives in fast-paced environments, knows how to bring out the best in people, and has a passion for service excellence? **Karri,**a leading South African fintech platform making school payments easy, safe, and efficient, is looking for a **Customer Support Team Lead** to help drive performance, uplift our team, and take our...

  • Customer Support Team Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Yoco Full time R120 000 - R180 000 per year

    Who we areYoco was founded in 2015, and we've been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.We're the payments provider for over 200,000 self-employed, and process over US$3 billion annually.We have ±350 team members globally, all with a bias for boldness and a passion for simple,...

  • Customer Support Team Lead

    3 weeks ago

    Cape Town, South Africa Bash Full time

    WHAT YOU'LL DO : Lead & Motivate Your Team : Inspire and guide a team of customer support agents, ensuring they meet performance goals and deliver high-quality service to customers. Drive Performance : Track KPIs (CSAT, response time, FCR). Use data to challenge and encourage the team to constantly improve. Coaching & Development : Provide regular coaching,...

  • Customer Support Team Lead

    3 days ago

    Cape Town, South Africa Objective Personnel Full time

    **Qualifications**: - Matric - Electrical / Technical qualification beneficial **Requirements**: - Must have experience leading a Technical Team - Electrical knowledge - Instrumentation knowledge beneficial - Must be able to speak English and Afrikaans fluently Duties - Lead the technical support team - Must be highly motivated, energetic as you will be...

  • German Speaking Customer Support Specialist

    3 days ago

    Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

  • Support Team Lead

    1 week ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Support Team Lead

    5 days ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...