Customer Support Team Lead

Yoco, founded in 2015, has been breaking down barriers, unlocking economic opportunities, and opening commerce for people to thrive. We are the payments provider for over 200,000 self‑employed professionals and process over US$3 billion annually. With approximately 350 global team members, we pride ourselves on boldness, passion for simple progressive...

Yoco, founded in 2015, has been breaking down barriers, unlocking economic opportunities, and opening commerce for people to thrive. We are the payments provider for over 200,000 self‑employed professionals and process over US$3 billion annually. With approximately 350 global team members, we pride ourselves on boldness, passion for simple progressive...

**Who we are**: Yoco was founded in 2015 and now processes over US$2 billion annually. We’re the payments provider for over 200 000 self-employed, and opening commerce for all. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive. We have over 350 team members globally, operating across international markets,...

Are you a hands-on leader who thrives in fast-paced environments, knows how to bring out the best in people, and has a passion for service excellence? **Karri,**a leading South African fintech platform making school payments easy, safe, and efficient, is looking for a **Customer Support Team Lead** to help drive performance, uplift our team, and take our...

Who we areYoco was founded in 2015, and we've been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.We're the payments provider for over 200,000 self-employed, and process over US$3 billion annually.We have ±350 team members globally, all with a bias for boldness and a passion for simple,...

WHAT YOU'LL DO : Lead & Motivate Your Team : Inspire and guide a team of customer support agents, ensuring they meet performance goals and deliver high-quality service to customers. Drive Performance : Track KPIs (CSAT, response time, FCR). Use data to challenge and encourage the team to constantly improve. Coaching & Development : Provide regular coaching,...

**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

Job purpose: To provide technical training, guidance and leadership within the Support departments around technical upskilling and improvements needed, including the knowledgebase, call listening, ticket reviews and processes. The Team Lead will also participate in performance reviews and provide reporting and stats together with...