Senior Manager: Ict

The ICT Senior Manager leads and manages the ICT platform and environment, ensures its reliable functioning, develops and manages strategic & operational ICT plans and projects. The ICT senior manager ensures the effective rollout of the ICT strategy making best use of technological advancements to meet the business requirements at optimal cost while ensuring risks are adequately mitigated. Apart from their education and experience, the Senior Manager must have every quality of a leader and a strong strategic and business acumen.
**CORE**

**RESPONSIBILITIES**:
**ICT Infrastructure Management**
- Provides leadership in planning and managing IT product and service development. Oversees the effective delivery of computer operations and production support, system and database administration, network operations, PC/desktop support, and customer service.
- Oversee the technological infrastructure (network and computer systems) in the organisation to ensure optimal performance
- Management of departmental budget and costs to ensure that the company's financial targets are met and sustained
Manage, monitor and evaluate the company's software and hardware assets to ensure that all compliance and legislation is adhered to
- Management of SLA’s with service providers to ensure that uptime of environment is maintained at expected levels
**Project Management**
- Management of a range of business projects, from conception through to implementation with a variety of budgets and timelines
- Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organisation. This will include the implementation of the Protection of Personal Information (POPI) Act
**Stakeholder and People Management**
Management of the ICT team
- Accountable to ensure adequate skills, competencies development and team effectiveness of the IT team
- Provide technical and development training to staff spread over multiple locations.

**Strategic Management**
- Plans, implements, directs, and monitors the integration of new technologies into the infrastructure
- Advise top management on the competitive or financial impact trends and issues in the IT industry, including latest technologies and the impact relevance to business organisational strategy
**Risk and Security Management**
- To ensure that the integrity of the company's electronic information is secure, by delivering a high level of governance and security with back-up, disaster recovery and business continuity plans that are tested and robust. Implement preventative and corrective actions to ensure risks are mitigated especially cyber security
- Perform the functions of a security officer
**MINIMUM REQUIREMENTS**:
**Qualifications and Experience**
- Degree in the field of computer science/ICT are essential
- 5-8 years’ experience in a management post in an ICT environment
- ITIL expert (V3) or ITIL Managing Professional (v4) certification
- Holder of a CRISC certificate (Certification in Risk and Information Systems and Control) or CISM (Certified Information Security Manager) from ISACA
- Holder of a MS Azure Fundamentals Certification
- The following certification would be advantageous
- PRINCE 2 practitioner
- CSX-P Cybersecurity Practitioner from ISACA
- CDPSE (certified data privacy solutions engineer)

**Competencies**
- Strong leadership capability
- Experience with systems design and development from business requirements analysis through to day-to-day management
- Proven experience in IT planning, organization, and development
- Bilingual in at least two of the official languages of the Western Cape
- Excellent interpersonal skills
- Excellent oral and written communication skills including the ability to explain technology solutions in business terms
- Superior analytical, evaluative, and problem-solving abilities
- Strong service orientation.
- Experience in budget planning and financial management