Maintenance Manager

**Job Purpose**:
To ensure the smooth running of the day-to-day operation of the Maintenance department and upkeep of the Hotel and grounds, with a specific focus on all building maintenance projects; as well as in the implementation of a comprehensive proactive preventative maintenance program; while ensuring that cost are minimised without compromising quality and that labour is used as efficiently as possible. To further ensure that the departments operating procedures and processes complies with prevailing Occupational Health and Safety as well as Environmental Laws

**Employee Value Proposition**:
**Organisational Positioning**:

- **Department**:Maintenance
- **Reporting to**:Hotel Operations Manager / Rooms Division manager
- **Location**:The Twelve Apostles Hotel Premises
**Minimum Experience or Qualifications Required**:

- NQF Level 5 certificate as an electrical and/or mechanical technician or equivalent trade test certificate
- 5 year’s experience in a general maintenance / building facilities management / construction project management position of which at least 3 year’s experience in a 4/5* Hotel environment in a maintenance departmental management capacity
- Experience with implementing and upkeep of Stock Management Control Systems
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Solid financial understanding
- Proven understanding of Health and Safety standards as well as Environmental Impact Controls. Any relevant qualifications and or experience in this regard will be an advantage.
- Understanding of the technical aspects of a hotel from a maintenance perspective regarding building maintenance, air cone plant equipment, refrigeration, water supply and plumbing as well as electrical specialised knowledge.
- Knowledge of Hot water reticulations systems
- Knowledge of Pumped sewer systems
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Must be able to work Under pressure and flexible working hours including weekends and public holidays
- Vaccinated against COVID-19

**Advantageous Experience or Qualifications Desired**:

- Other rooms division experience
- Fluency in Xhosa and/or Afrikaans advantageous
**Key Performance Objectives**:
To be a Red Carnation Hotel Ambassador by:

- actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

**To manage the Maintenance Team in accordance with Red Carnation Hotel Management principles by**:

- ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet