Franchise Administrator

7 days ago

Cape Town, South Africa Travelstart Online Travel Operations Pty LTD Full time

**Job Overview**:
The main objective of this role is to fulfil the administrative duties of the department, in accordance with company procedures and policies, to ensure high productivity and excellence service delivering.

**Duties & Responsibilities**:
(An overview, but is not limited to the full function of the role)
- Assisting all new applicants telephonically, and sending electronic information
- Updating CRM with all the relevant Franchise Partner information, as required
- Update all Club Travel Franchise mailing list with all franchise movements, add/ delete staff
- Supply partners with all log in codes, manuals and other information required for them to operate as a partner
- Create Welcome packs which would include the Codes Letter, with OurWeb EGF/ Ticketing Queue. These are to be prepared timeously and be available for scheduled training dates
- Distribute monthly Franchise internal and Supplier updates
- Process baggage labels, plastic wallet stock and distribution
- Collection and disbursement of partners monthly turnover figures to finance.
- Publish/Load articles on OurWeb, Club Travel’s Internet.
- Produce Airline monthly reports for partners from reports supplied by MIS and as per airline requests
- Assist sales team with transaction analysis if we required prior to new partners joining
- Take initiative in assisting the team
- Ensure a positive image of Club is maintained at all times
- Assisting and participating on special projects when required
- Build and maintain a professional relationship and effective communication with all Club Travel’s partners
- Remain flexible to the wider business needs of the company by rendering assistance for ad hoc projects and duties as required
- Build and maintain a professional relationship and effective communication with all departments at Club Travel

**Experience & Qualification(s)**:

- Proficiency in English
- Competent written and verbal communication skills
- Excellent organizational skills, ability to prioritize
- Highly organized and accurate
- PC Literate especially in MS Office packages (Outlook/Google, Excel & PowerPoint/Protas)
- Intermediate level of excel | Spreadsheets, Formulas and Pivot Tables
- CRM Experience
- Minimum 2 - 5 years in an Administrative position
- Knowledge of office processes, procedures & technology in a travel agency
- Discretion and awareness of confidentiality
- Experience in GDS Amadeus and/ or Travelport
- Matric/ Office Administration or Travel Diploma qualification

**Knowledge & Skills**:

- Excellent administrative and organisational skills and ability to prioritise
- Ability to work independently
- Ability to excel under pressure
- Ability to respond quickly and accurately to requests for information
- Discretion and awareness of confidentiality
- Team player
- Self-Motivated
- Takes the initiative to support team members and management
- Creative outlook with a problem-solving attitude
- Attention to detail

**Package & Renumeration**:
Attractive package market related, based on experience.

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck

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