Logistics Controller

**Purpose of the Role**

To ensure the smooth and efficient coordination of customer orders, truck dispatching, and delivery logistics. The Customer & Logistics Controller acts as the key link between **customers, drivers, and internal departments**, ensuring accurate quotes, timely deliveries, and high customer satisfaction.

**Key Responsibilities1. Customer Service & Order Management**
- Prepare and issue **quotes using Sage Accounting**, ensuring correct product, pricing, and delivery information.
- Convert approved quotes to **sales orders** and coordinate with the production and dispatch teams.
- Maintain good communication with customers regarding order status, delivery scheduling, and any delays.
- Manage **customer complaints or delivery issues** professionally and escalate when necessary.
- Maintain an updated **customer database** and ensure all contact information is accurate in Sage.

**2. Logistics Coordination**
- Plan and schedule daily **truck routes and deliveries**, ensuring efficient use of fleet capacity.
- Communicate clearly with **drivers and the loading team** regarding loading priorities, delivery addresses, and customer requirements.
- Monitor truck departures, delivery times, and returns to ensure adherence to schedule.
- Track and confirm delivery notes (PODs) and update Sage accordingly.
- Liaise with production to ensure stock availability aligns with scheduled deliveries.

**3. Fleet & Driver Management**
- Monitor the **truck camera system** for driver behavior, route deviations, or incidents.
- Generate and review **daily truck camera reports**, highlighting any unsafe or non-compliant driving.
- Maintain a log of **truck maintenance, licensing, and COF (Certificate of Fitness)** renewal dates.
- Ensure drivers comply with company safety policies, PPE use, and vehicle cleanliness.
- Assist in coordinating fuel usage, trip sheets, and driver timesheets.

**4. Reporting & Administration**
- Generate **daily and weekly logistics reports** (deliveries, loads, mileage, fuel usage, delays, etc.).
- Maintain accurate **delivery and collection records**.
- Assist with month-end reporting for management (sales summary, outstanding deliveries, customer feedback).
- Track **customer order trends** to assist management with forecasting.

**5. Communication & Coordination**
- Work closely with the **Factory Manager**, **Office manager**, and **Accounts Department** to ensure smooth order flow and accurate invoicing.
- Keep customers informed of estimated delivery times or changes.
- Ensure clear communication with drivers throughout the day regarding route changes or urgent orders.

**Skills & Competencies**
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to work under pressure and solve problems quickly.
- Good interpersonal skills for managing both customers and drivers.
- Attention to detail and strong sense of accountability.

**Requirements**:

- Grade 12 / Matric (Diploma in Logistics or Business Administration advantageous).
- 2-3 years’ experience in **logistics coordination, customer service**, or **transport dispatch** (construction materials industry preferred).
- Working knowledge of **Sage Accounting** or similar ERP systems.
- Valid driver’s license (advantageous).

**Key Performance Indicators (KPIs)**
- On-time delivery rate (% of deliveries on schedule).
- Customer satisfaction and complaint resolution rate.
- Quote-to-order conversion accuracy and speed.
- Compliance with transport and safety procedures.
- Accuracy of weekly logistics and camera reports.

Pay: R5 000,00 - R8 000,00 per month

Work Location: In person