Talent & People Operations Manager

**The Role**:

- Ensure people practices are seamless, compliant and scalable across Africa & the US.
- Drive operational excellence in day-to-day people & talent management processes, enabling a smooth employee lifecycle and supporting teams - both by managing daily operations and continuously improving processes.
- Lead full-cycle recruitment efforts to attract, assess, and hire top talent across regions.

**Key Responsibilities**:
**People Operations**:

- Own day-to-day People Ops support for the entire employee lifecycle for employees across Africa & the US (onboarding, offboarding, contracts, benefits, payroll coordination, etc.)
- Ensure compliance with local labour laws and internal HR policies
- Act as the point of contact for employment queries across Africa & the US
- Work closely with finance and external providers to manage payroll cycles, benefits providers, and employee data.
- Ad hoc support for other employee groups as business needs require.**

**Talent Acquisition**:

- Manage the full recruitment lifecycle from job requisition to offer acceptance.
- Screen resumes, conduct preliminary interviews, and coordinate with hiring managers.
- Create compelling job descriptions and employer branding materials.
- Track and analyze recruitment metrics to optimize hiring processes.

**Process, Systems & Data**:

- Develop and optimise scalable processes for key employee lifecycle moments (e.g., promotions, relocations, probation, exits)
- Own and improve our HR systems and data integrity across tools (HRIS, knowledge base)
- Build internal documentation for people processes, policies, and FAQs
- Monitor and report on key People Ops metrics (e.g., onboarding NPS, engagement, compliance rates, attrition, revenue per employee, and HRIS accuracy)
- Track recruitment KPIs including time-to-hire, cost-per-hire, source effectiveness, and diversity metrics

**Employee Relations**:

- Serve as a trusted point of contact for day-to-day people-related matters
- Ensure fair, consistent, and compliant handling of people issues across regions
- Partner with legal and external counsel on sensitive or complex ER cases as needed
- Maintain and update company policies, handbooks, and internal documentation
- Monitor trends in engagement, attrition, or concerns to identify preventative action

**Projects & Continuous Improvement**:

- Implement and optimize applicant tracking systems and recruitment tools
- Develop and refine interviewing and assessment methodologies

**Workplace Experience**:

- Ensure consistently excellent experience for remote and hybrid employees
- Coordinate perks, recognition, and well-being initiatives that align with culture and budget
- Manage regional workplace vendors for our office hubs

**Cross-Functional Support**:

- Partner with Legal, Finance, IT, and external providers on contracts, compliance, monthly reporting, and audits
- Support Talent Acquisition with smooth processes for hiring, onboarding, and internal changes
- Collaborate on initiatives that improve the overall employee experience
- Work closely with department heads to understand hiring needs and create effective recruitment strategies

**Must-Have Skills and Experience**:

- 3+ years of full-cycle recruitment experience in a tech environment
- Experience in People Ops in a scaling global tech company
- Experience working with EOR providers
- Proficient with HR systems
- Process-driven mindset with strong attention to detail
- Excellent communication and stakeholder management skills
- Comfortable working in a fast-paced, ambiguous environment
- Proactive, solutions-oriented, and able to prioritise competing priorities
- Proven track record of successful hires across various roles and seniority levels
- Experience with modern recruitment tools and techniques, including LinkedIn Recruiter and ATS platforms such as RecruitCRM

**Nice-to-have skills and experience**:

- Experience in a fintech
- Experience with recruitment marketing and employer branding
- Knowledge of technical recruitment for engineering and product roles