Call Centre Quality Assessor/team Manager
5 days ago
The **Call Centre Quality Assessor/Team Manager**
Manage a small team of consultants
Manage distribution of leads for best ROI.
Provide training, coaching and feedback to team members.
Ensure calls fulfil the companies’ requirements
Achieve set KPI’s
**Requirements**:
Fluent in English and Afrikaans
5 years’ experience in a call centre environment
2 years’ experience in a management or quality assessing position
A competitive salary will be on offer as well as an exciting and rewarding monthly bonus incentive for achieving KPI’s.
Application Question(s):
- are you Fluent in English and Afrikaans?
- Do you have 5 years’ experience in a call centre environment?
- Do you have 2 years’ experience in a management or quality assessing position?
- Where do you reside?
- Do you have your own vehicle?
- What is your notice period?
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