Customer Care Analyst

4 days ago

Johannesburg, South Africa M-KOPA Full time

**We are looking for a Customer Care Analyst to join our Customer Care group; as we scale up and drive digital and financial inclusion across our markets.**:
**Job Purpose**:
The primary purpose of this role is to serve as a central contact for **internal device protection operations** and **external third-party solution providers**. The role demands a high level of attention to detail to ensure that documentation reviews and collaboration with external parties are conducted with the utmost precision and efficiency.

**What will you do?**:
This is an **on-site role** in **South Africa**, reporting to the **Customer Care Team Leader.**

**Expertise**:
**Why M-KOPA?**:
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
- Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa._

**_ Important Notice_**
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply._
- M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships._
- M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process._

  • Business Analyst

    4 weeks ago

    Johannesburg, South Africa Hoya Vision Care Full time

    Apply for the Business Analyst role at Hoya Vision Care . The ideal candidate will play a key role in driving strategic insights, supporting data‑driven decision‑making, and enabling profitable growth. Strong analytical capabilities, commercial acumen, and cross‑functional collaboration are essential to optimize business performance and identify new...

  • Care Worker

    2 weeks ago

    Johannesburg, South Africa National Renal Care Full time

    **Job Ref #**: 00757 **Industry**: Pharmaceutical And Medical/Healthcare **Job Type**: Permanent **Salary**: Market Related Description: National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence...

  • Customer Service Advisor/sales Advisor

    2 weeks ago

    Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...

  • Customer Care Agent

    5 days ago

    Johannesburg, South Africa Cartrack Full time

    We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology. We are looking for seasoned Customer Care...

  • Customer Care Coordinator

    2 weeks ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000043/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an OEM that seeks the expertise of a Customer Care Coordinator **Minimum Requirements**: - Must have a Minimum of 3 to 5 years’ experience in Automotive OEM Customer...

  • Customer Care Representative

    2 weeks ago

    Johannesburg, South Africa Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Consultant

    1 week ago

    Johannesburg, South Africa Atlas Finance Full time

    **Gender & Group** **African Male/White Male/White Female** **Job purpose**: To implement a high standard of customer service so as to attract and retain profitable clients. **Key Accountable Responsibilities**: - Implement an exceptionally high standard of customer care at every interaction with potential or existing clients. - Ensure that SLAs are...

  • Customer Care Agent

    1 week ago

    Johannesburg, South Africa Cartrack Full time

    **Listing reference**: cartr_000637 **Listing status**: Online **Position summary** **Industry**:Telecommunication Services**Job category**:Service Advisor**Location**:Johannesburg**Contract**:Permanent**EE position**:No**Introduction** - We have a great opportunity for seasoned Customer Care Agents! Our teams are collaborative, vibrant, and fast-growing,...

  • Customer Care Trainer

    1 week ago

    Johannesburg, South Africa M-KOPA Full time

    **Shape Voices. Transform Experiences. Build Excellence.**: **Customer Care Trainer | M-KOPA South Africa**: **Where Every Voice Becomes a Brand Ambassador**: What if every customer interaction could turn a moment of frustration into **loyalty**? What if every support conversation became an opportunity to **strengthen relationships** rather than just resolve...

  • Customer Analyst

    2 weeks ago

    Johannesburg, South Africa Smart Talent Full time

    As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, I represent some of the top leaders and am called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams. A leading FMCG Company is looking for n Customer Analyst to be based at their office...