Customer Care Representative

Step into our world of creativity and joy

Customer Care Representative
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Customer Care Representative - Your future Position?**

As a member of the Customer Care Team you will manage the sales order process from receipt through to shipment for the assigned customers and affiliates in line with Customer Care guidelines. Be the central link between the Customer, Operations and Sales to ensure the customer needs are met in the most efficient and cost-effective way.

**In this exciting role you will**:
**Sales Order Process**: You will manage the sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines. You will disposition and organization of the transport including the facilitating the issuing of dangerous goods certificates/declarations. You will collaborate with other departments to assure that customer needs are delivered on time and manage customer expectations.

**Pricing**:You will be responsible for day to day communication and clarifications with sales, pricing, planning, production, quality control, customs, forwarding agents and customer.
- You will resolve issues and handle customer complaints internally and externally and determine corrective actions. You will confirm pricing, inventory and provide ship date information. You will prepare invoices, debit notes, credit notes,
process notifications and customer returns where relevant. You will co-ordinate with Planning on information relating to demand planning, stock agreements and actively participate in meetings.
**Support**: You will provide coverage and support accounts for other team members where necessary and act as a coach and mentor to new Customer Care Representatives, as well as update SOPs, and train when necessary.
- You will arrange transportation with Forwarders, shipping/freight team, manage the process of inspection when dealing with international orders where relevant and prepare legalization of certificates and documents for export orders where required.
- You will properly identify the right communication method based on the sense of urgency and issue.
- You will identify areas of process efficiencies, make proposals to address and implement solutions and be responsible for customer KPIs and reporting in the region and lo-cally.
- You will act as Power User for Customer Care Team and actively participate in regional meetings.
- You will conduct Customer Visits with customers when necessary.

**You?**
Are you someone who wants to grow and shape your own world? Who thrives in a culture where you can express yourself in a creative team environment? Who wants to collaborate together with teams who are as passionate as you are? Then come join us - and impact your world.

**Your professional profile includes**:

- Diploma / Degree in Supply Chain
- Language skills: English speaking, reading and writing is mandatory
- Any other language (s) as required ie. Portuguese
- Excellent interpersonal and communication skills
- Computer skills (SAP mastery, MS Word, Excel, PowerPoint)
- Strong process management knowledge
- Excellent understanding of Customer Relationship Management
- Good understanding of Export Market, Incoterms and Shipping terminology
- Experience with drop shipments, shipments from Europe into Sub Saharan Africa
- Basic Inventory knowledge
- Competent Conflict Management and Negotiation Skills
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

**Remote working**:On-site