Tool/equipment Hire/rental Sales Agent

4 days ago

Boksburg, South Africa Tower Group Full time

**Responsibilities**:

- Answer the phones to assist customers in a friendly, helpful and prompt manner;
- Prepare the Rental Agreement Folder with all required information;
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required;
- Review all charges at the time of tool return;
- Offer optional products to meet customer wants and needs;
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges;
- Ensure that the return date and time on the rental agreement is accurate;
- Assist customers by effectively resolving all customer service issues;
- Use company approved sales and service techniques when determining customer needs;
- Qualify each customer using our company rental requirement guidelines;
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience;
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience;
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines;
- Achieve personal sales goals while supporting the goals of the team.

**Requirements**:

- Matric
- Rental/Hire experience in Tools and Equipment
- Must have a minimum of 2 years of commission or incentive based sales experience

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