Collections Consultant
2 weeks ago
**Job overview**
- Engaging with relevant customers and stakeholders.
- Ensure legislative requirements are adhered to.
- Reporting to internal and external stakeholders.
- Query resolutions within SLAs.
- Stakeholder management.
- Take actions to encourage timely arranged payments.
- Investigate historical data for each debt of bill.
- Monitor accounts to identify outstanding debts.
- Build relationships with clients.
- Handle escalations.
- Achieve set collection targets.
- Achieve set collection targets.
- Updating and maintaince of database.
- Monitor accounts to identify outsanding debts.
- Ensure consistent and professional service levels.
- Perform all administrative duties related to ensuring office efficiency.
- Investigate discrepancies to resolve outstanding customer accounts.
- Manage multiple delinquent accounts for collections.
- Keep track of assigned accounts.
**Minimum Requirements**
- Grade 12
- Strong written and verbal communication skills.
- 1 minimum collections experience.
- Have been exposed to finance environment or relevant in similar role.
- Proficient in MS Office.
- Pay attention to detail.
- Negotiation and conflict resolution skills.
- Multi-tasking and Time Management skills.
- Ability to work independently.
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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