Head Vaf Collections

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To strategically design and manage the end-to-end responsibility of impairments and minimise losses. Develop and enhance the collections, legal, recoveries, debt consolidation and repossessed assets strategy. research, evaluate, recommend and implement new methods of collections and recoveries strategies for the function through the use of leading-edge data analytics and predictive techniques.

**Job Description**:
Accountability: Research strategies for collections
- End-to-end accountability of the collections and recovery systems and support (e.g. Debt Manager System, Dialer support, etc.
- Design a digitally led collections strategy and improve current methodologies as well as being aware of market trends as well as digital disruptions that could affect collections.
- Continuously review and update the performance of collections and recoveries activities and recommend improvement adjustments to Operations and Business to meet short term plan (STP) budgets and medium-term plan (MTP) budget targets.
- Full accountability and responsibility of the collection's agenda in the business.
- Work with the Exco team in managing and leading the VAF business in South Africa.
- Primary accountability of the role is with VAF Managing Executive and leverage Group knowledge and insights.
- Provide thought leadership in the area of collections in VAF. - Ensure proper systems and resources are in place to flag risk incidents within the collections environment.
- Design appropriate huddle rates to achieve double digit growth in line with STP
- Have a good understanding of all information technology systems in the business to enable required business performance
- Sign off new system’s roll outs within business to manage disruptions within the acceptable levels of the collection agenda
- Interrogate performance trends within the client management space gaps and failures

Accountability: Enabling Business Performance
- Develop and deliver significantly enhanced collections plans through the assessment and classification of risk.
- Optimise return on collections investment through the segmentation of delinquent accounts. - Evaluate and maintain the repayment arrangements and design and document the collection options.
- Design reward strategy using differentiated reward schemes to drive a high performance culture.
- Develop a profitable debt sales strategy when required and ensure oversight of the transaction
- Develop and optimise the charge-off, write-off and post write-off strategy and manage the off balance sheet
- Ensure Management Information (MI) in place or is developed to monitor strategy performance and effective implementation/adherence by quality checking MI teams reports and reviewing the information at Customer Value Management (CVM) review sessions.
- Ensure systems used for implementing collections strategies are fit for purpose and identify and specify enhancements by confirming strategies are working as required and as per implementation plans.
- Work with the risk team to develop and revise targets for impairments and determine STP and RAF targets.
- Oversee system and process changes or system and process optimisations and end to end responsible to land the change.
- Ensure that different components of the Collection in-house meet the required group standards.
- Engage and agree the STP/ RAF with VAF Managing Executive and CRO for operation cost and impairments.
- Provide expertise into the strategic designing on technology choice and business improvement initiatives.
- Hire qualified, knowledgeable team members within the space.

Accountability: People Management
- Builds and sustains a culture that aligns to AGL & PSC's aspirational colleague experience to deliver the target customer experience and financial performance.
- With the assistance of the HR Business Partner identify team capabilities and develop succession plans for CVM Collections
- With the assistance of the Employee Relations Consultant, initiate disciplinary action process as and when required
- Act as the first line of escalating point for all grievance
- Conduct monthly meetings with the team to address performance gaps within the team
- Motivate team members and ensure their efforts are recognized
- Manage ongoing reviews of the performance standards and risk in the business

Accountability: Relationship & Stakeholder Management
- Liaise and engage with various internal Stakeholders (e.g. Risk, Operations, Finance and HR) to secure their respective support in the implementation of collection strategies
- Improve our relationships with key external stakeholders such as External Debt