Product/Field Service Engineer

5 days ago

Nigel, South Africa AB Volvo Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Purpose of Role: Developing role for a junior engineer in the field of Partner support (Body Builders, Electrical Infrastructure, Homologation & Compliance) & Product/Field Service Engineering (chassis & body).

Reporting: This position reports to Director: Bus.

Job Objectives:

- Learn and understand the bus business (sales, service market, business office & customer operation).
- Understand the importance product functionality and involvement of partners.
- Develop critical skills required for this job function.
- Create a road map to develop and service the job requirement.

Field Service Engineer (FSE) work focuses on providing technical field service support to customers and secure customer satisfaction including:

- Identifying and correcting more complex problems associated with start-up.
- Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.
- Developing ongoing relationships with customers to secure future business.
- May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.
- On a professional level applies practical knowledge typically obtained through education and work experience (position typically requires 2 to 5 years relevant experience).

Applies knowledge to the world of work:

- Onboarding to Volvo Group, Induction to respective TD/BA, Transition Coaching.
- Getting to know the business, understanding the ways of working and the group and TD/BA culture.
- Learning about product streams (body and chassis) and the contribution of his/her work within this as well as the lifelong learning expectations in the group.
- Empowered to perform and make a value-adding contribution to the assigned TD/BA as soon as possible with the benefit of ongoing support and supervision.

Operational:

Body Builders:

- Body building process including critical phases, inspections, etc.
- Materials selected and use including assembly techniques, i.e. welding process, equipment, etc.
- Quality to secure durability and reliability.
- Audit & sign-off.

Homologation:

- Legislation requirements.
- Process.

Product functionality:

- BBI competence.
- Dealer familiarization and functioning.

Who are you?

Qualification & Work Experience:

- Grade 12 / Matric Certificate.
- Mechanical / Automotive Engineering Degree.

Job Knowledge & Skills Requirements:

- Networking Skills.
- Interpersonal Skills.
- Communication Skills.
- Time Management Skills.
- Working under pressure.
- Planning and Organization.
- Accuracy.
- Excellent customer relationships.
- High on Integrity.
- Team player.
- Applying Expertise and Technology.
- Analyzing.
- Entrepreneurial and Commercial Thinking.
- Persuading and Influencing.
- Deciding and Initiating Action.
- Presenting and Communicating Information.
- Relating and Networking.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disabilities to apply.

Application Closing Date: 27 November 2024.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

#J-18808-Ljbffr

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