Service Manager

2 weeks ago

Roodepoort, South Africa Jobted ZA C2 Full time

If you have a proven track record of leadership in a workshop or service environment and a passion for motorcycles, we want to hear from you.

KEY RESPONSIBILITIES:

- Leadership & Team Management: Lead, mentor, and motivate the workshop and service team to deliver exceptional performance, ensuring the highest standards of service and productivity.
- Customer Service Excellence: Ensure the delivery of outstanding customer service, fostering long-term relationships with customers and ensuring satisfaction.
- Operational Efficiency: Implement and oversee efficient processes and best practices to streamline workshop operations and improve turnaround times.
- Communication: Collaborate closely with the sales team and customers, ensuring timely and accurate communication regarding repairs, services, and technical support.
- Event Support: Manage technical backup and support during motorsport events, particularly Enduro competitions, working closely with relevant departments.
- Quality Control: Maintain a hands-on approach to ensure that all work is completed to the highest quality standards, including regular audits of work completed.
- Health, Safety, & Compliance: Oversee adherence to health and safety standards within the workshop, ensuring compliance with all legal requirements and industry standards.
- Industry Awareness: Stay updated on the latest industry trends, with a particular focus on Enduro and competitive motorcycle events, ensuring the company remains at the forefront of innovation.

Required Skills & Qualifications:

- Leadership Experience: Proven leadership abilities with a stable and consistent employment history, ideally in a similar role.
- Technical Expertise: Extensive industry knowledge of motorcycle mechanics, with strong technical proficiency across a variety of motorcycle brands and models.
- Qualifications: Relevant certifications in motorcycle mechanics, workshop management, or related fields will be advantageous.
- Communication Skills: Strong written and verbal communication skills, with the ability to effectively liaise with customers, staff, and management.
- Customer Service Oriented: A commitment to providing an excellent customer experience, with the ability to handle difficult situations diplomatically and professionally.
- Administrative Skills: Proficiency in workshop management software, inventory control, and CRM systems, ensuring accurate record-keeping and reporting.
- Event Experience: Experience supporting motorsport events and understanding of the technical demands involved.
- Time Management: Strong organizational and time management skills, with the ability to prioritize and delegate effectively in a fast-paced environment.
- Licenses: Valid Motorcycle & Vehicle License (Code A & B) is essential.
- Proximity: Candidates should reside in close proximity to the dealership or be willing to relocate.

DESIRABLE SKILLS & ATTRIBUTES:

- Strong problem-solving abilities with a proactive approach to overcoming challenges.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of health and safety regulations specific to workshop environments.
- Financial acumen, with experience managing workshop budgets, cost control, and profit optimization.
- Ability to mentor and develop junior staff members, fostering a culture of learning and development within the workshop team.

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