High Salary: Customer Service Agent

2 months ago


Cape Town City Centre, South Africa Jobted ZA C2 Full time

Requirements:

- Effective communication skills
- Excellent problem solving and analytical skills
- Proven customer support experience
- Knowledge of financial markets and trading platforms
- Proficiency in customer service software and communication tools
- Flexibility to work shifts, including weekends

Responsibilities:

- Provide prompt and professional customer support via multiple channels
- Assist customers with trading processes, platform navigation, and technical issues.
- Resolve customer complaints and ensure customer satisfaction.
- Maintain accurate records of interactions and transactions.
- Stay updated on market trends and platform updates.
- Manage FICA verifications

Entry level position



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